Divisional Client Management System Specialist

Louisville, Kentucky
Nov 20, 2020
Dec 20, 2020
Position Type
Full Time
Degree Level
Willingness to Travel
50 - 75%
Experience Level

Divisional Client Management System Specialist-Louisville, KY Louisville, KY, USA Req #12546 November 20   The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Divisional Client Management Specialist for the Kentucky – Tennessee Territory, located in Louisville, KY.

Job Summary

Plans, coordinates, and monitors the implementation of the Pathway of Hope (POH) initiative and Client Management System (CMS) for the division. Provides support in the areas of direct service, community resource development, case management, and data maintenance to help ensure the full implementation of the initiative within the division. Works collaboratively with the Territorial Pathway of Hope Team to support the implementation of the initiative's objectives including administrative functions for all providers and units in the division.

Knowledge, Skills, and Abilities

Knowledge and support of The Salvation Army mission and philosophy with specific support of both spiritual and social program activities. Knowledge of the operations and business processes applicable to the Pathway of Hope initiative, client management systems, and case management. Demonstrated skill in developing materials and resources for training purposes as well as the ability to demonstrate significant experience in presentation skills for individual, small and large group presentations. Demonstrated capacity to train adult learners. Knowledge of community outreach, organization and community capacity development. Excellent oral and written communication skills. Ability to work well under the pressure of deadlines. Excellent organizational and planning skills. Ability to perform the support and coordination functions of this job in a collaborative manner that promotes the concept of a territory-wide social services program as a crucial element of The Salvation Army's long-term stability and growth. Ability to research, evaluate, modify programs and related materials for Pathway of Hope.

Education and Experience

Bachelor's degree from an accredited college, and a Master of Social Work (MSW) or comparable graduate degree from an accredited college or university and Minimum of three years of case management experience providing services to individuals and families utilizing the strengths based approach Or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.


Valid State Driver's License

LSW, LCSW, LCP or LCPC, preferred

Physical Requirements/Working Conditions

Ability to travel throughout the Southern Territory periodically to work with territorial, Divisional and local social services staff. Ability to work nights/weekends and travel intermittently throughout the Southern Territory and other locations as required. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this positing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

To apply, please complete our on-line application at WWW.SalvationArmycareers.org

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!