Communities & Volunteer Relations Manager

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.

Program Summary:

The Communities & Volunteer Relations program advances LGBTQ equality by keeping HRC strong, funded and fighting through our management of an impactful volunteer leadership program.  We empower the volunteer leaders in our communities to engage and expand support for HRC’s mission locally. We seek to attract individuals from diverse backgrounds, reflective of the rich diversity present in our LGBTQ and ally communities.  In return, we provide personal enrichment, leadership development and a rewarding volunteer experience as a resource of HRC’s in order to increase activism, raise critical funds and activate grasstops and grassroots individuals nationwide.

Position Summary:

The Communities & Volunteer Relations Manager will guide, support, grow and develop HRC’s volunteer-led steering committees, members of HRC’s Board of Governors and an army of volunteer advocates in an assigned portfolio of HRC steering committee communities for the nation’s largest civil rights organization working for LGBTQ equality. In collaboration with the communities in their portfolio and colleagues, the Manager will work to ensure HRC’s annual fundraising, political, diversity, equity & inclusion (DEI), digital and volunteer engagement goals for each community is achieved. 

The Manager’s primary role will be to collaborate with local board members, as leaders of HRC’s steering committee communities, to attract, engage, develop and retain a dedicated local volunteer workforce to support the organization and mobilize the grassroots as formidable volunteer political organizers and fundraisers.  The Manager coaches and educates steering committees how to develop cohesive and productive teams and ensures that annual goals are strategically planned and executed against.  A proven track record of excellence in communication is required.

Position Responsibilities:

• Guide volunteers to accomplish organizational fundraising, membership, diversity, equity & inclusion (DEI) and political goals by implementing annual work plans as the primary staff contact for leaders for assigned steering committees. Partner and work closely with colleagues, steering committee co-chairs and board members to develop and inspire successful, results-oriented leaders.
• Identify, cultivate, recruit and coach highly effective volunteer fundraisers, ambassadors and leaders by creating meaningful and rewarding experiences.
• Organize, facilitate and follow-up on small and large-group meetings and retreats. Prepare and deliver highly-engaging/effective in-person and on-line training, presentations and discussions on a wide variety of topics.
• Serve as an HRC representative at activities, meetings and events around the country and provide positive enthusiasm for HRC’s mission and programs that result in inspiring volunteers to fundraise and advocate on behalf of HRC.
• Share HRC’s commitment to diversity, equity and inclusion and the intersectionality of our movement. Provide counsel and training to increase HRC’s volunteer leadership’s abilities to engage within diverse groups and to effectively manage conflict. Work and relate successfully with people from diverse backgrounds to accomplish key goals and objectives and create and sustain an inclusive work environment.
• Manage and be a productive participant in a set of assigned long, short and temporary projects. Complete required administrative work on a timely basis.
• Other duties as assigned.

Position Qualifications:

• Bachelor’s degree or equivalent work experience required, with at least three to five years’ relevant work experience, in particular around volunteer engagement/management and within a large, complex organization.
• Knowledgeable and personally passionate about and committed to LGBTQ equality, HRC’s mission and volunteerism.
• Excellent interpersonal communication and customer service skills.
• Demonstrated ability to understand complex and nuanced situations, anticipate needs and proactively communicate.
• Ability to inspire and influence individuals and teams, both one-on-one and in-group settings, to be motivated and achieve challenging goals.
• Ability/willingness to work collaboratively and provide/receive feedback
• Experienced in public speaking, facilitation, coaching and training, learning & development.
• Well-organized, detail-oriented, and goal-driven. Ability to prioritize and manage multiple projects simultaneously with a positive attitude, meeting tight-deadlines.
• Skilled in fostering inclusive environments & working within diverse communities.
• Demonstrated ability to organize, promote and facilitate meetings and events.
• Strong professional ethics and acumen to deal with sensitive volunteer, community, board and organizational matters and maintain confidentiality.
• An intermediate level of experience is required using a variety of computer skills to produce high-quality, professionally formatted reports and presentations using Microsoft Word, PowerPoint, Excel and Google Apps. Familiarity and prior work experience using Volunteer Management and Learning Management Systems, Adobe Captivate and Presenter and membership databases is desired.
• Flexibility with work schedule. When travel is safe, regular overnight travel, (up to 50%) is required, primarily on weekends.

All positions at the Human Rights Campaign may require travel on a regular basis or periodically.  Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.

No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.