Residential On-Call Supervisor

Douglasville, Georgia
Nov 12, 2020
Dec 12, 2020
Position Type
Full Time
Degree Level


Company Overview

Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a comprehensive array of programs and services. 

If you are looking for a positive career move where you are meeting the challenges of life and striving to make a positive difference, then Youth Villages is the place for you. We are looking for people with a strong sense of purpose and focus to continually build confidence in yourself and our organization.


Program Overview

Youth Villages’ Residential Treatment programs serve children with emotional and behavioral problems.  Our residential campuses provide the setting for an intensive treatment program that combines the unique balance of structure and freedom. This enables children and their families to identify, understand and cope with their individual needs and develop the skills necessary to succeed in less restrictive settings.  We have three different types of facilities—Intensive Residential Centers, Open Campuses, and Group Homes.  Located in Tennessee and Georgia, all of these facilities utilize the Re-Education of Emotionally Disturbed Children therapy model (Re-Ed). 

Position Overview

The Residential On Call Supervisor is responsible for leading crisis management and safety in coordinating the operational program management aspects associated with residential, clinical, and educational services on the Inner Harbour Campus. Responsibilities include training employees, planning, assigning, and directing work of direct care and transportation staff, appraising performance, and other essential duties.

Essential Duties and Responsibilities include the following:


  • Functions as manager on duty for campus and oversees management concerns, client care, and is a liaison to management relaying information for transition to next shift manager on duty.
  • Implements on-the-job training for staff and ensures that ongoing training occurs.
  • When necessary, participates in staff to help plan and evaluate treatment programs.
  • Ensures that all necessary reports, reviews, and other forms of documentation are completed in a timely manner.
  • Supervises PRN Staff members
  • Carefully monitors cottages for cleanliness and safety, and staff for compliance with a special treatment procedures.
  • Assists in periodic evaluations of program policies and procedures.
  • Maintains policy, professional growth, and quality of service within each assigned group.
  • Monitors admission and discharge process to insure adequate utilization of resources and to maintain projects census.
  • Monitors budget for assigned groups.
  • Provides input for budget planning.
  • Work with other managers and supervisors in planning, leading, and carrying out an ongoing in-service training program for staff.
  • Evaluates program and staff effectiveness and designs and implements solutions on a systematic basis, empowering their teams to do the same.
  • Place staff in cottages on one-on-one assignments as needed.
  • Provides input on a regular basis to the activities of all services to each child in the program.
  • Adheres to licensing and JCAHO standards.
  • Assists in carrying out employee discipline as needed.
  • Develops daily crisis schedule and assist when needed.
  • Collects and passes out vehicle keys as needed.
  • Works with staff to ensure that standards of therapeutic environment, plant technology, and safety management are followed.
  • Works with the Program Director, Clinical Consultant, Director, Clinical Services Director, and others in matters pertaining to major critical events.
  • Provides liaison services with Department of Children Services, Mental Health, and other community/state resources to ensure appropriate support services to residents and their families when appropriate.
  • Meets with youth on individual and group basis as needed to assess and plan individual and group behaviors as needed.
  • Informs staff of pertinent development with families.
  • Maintains the RE-ED philosophy in interactions with residents.
  • Monitors the cafeteria during meal times.
  • Supervises group activities.
  • When necessary, participates in staffing to help plan evaluate treatment programs.
  • Ensures that all necessary reports, reviews, and other forms of documentation are completed in a timely manner.


Additional Information

The supervision and treatment of youth requires prolonged periods of walking and standing and physical agility. May be required to run and climb flights of stairs. Must be able to participate in physical interventions with youth when necessary. Must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Will be required to complete Crisis Prevention Institute (CPI) and CPR training.
Applicants are required to pass an agility and strength evaluation.
Applicants must have valid driver’s license.




A Master’s degree in Social Work, Drug and Alcohol Education or Counseling, Counseling, Psychology, Criminal Justice, Guidance Counseling, Human Services, or Marriage and Family Therapy; or a Bachelor’s degree in human behavioral science that includes 30 semester or 45 quarter hours either in development of human behavior, child development, family intervention techniques, diagnostic measures or therapeutic techniques, such as social work, psychology, sociology, guidance and counseling, and child development.

Supervisor experience is perferred 

At least 6 months of residential experience is required
Excellent communication skills
Ability to train and lead staff
Ability to manage multiple priorities simultaneously
Basic computer knowledge
Ability to maintain a flexible schedule


Experience growth and development through our continuous training, as well as tuition and licensure reimbursement, or pursue opportunities to advance both clinically and administratively with Youth Villages.


Additional Benefits


Medical, Dental, Prescription Drug Coverage and Vision
Retirement Savings Pension Plan
403 (b)
2 weeks paid vacation
12 paid sick days per year
10 paid holidays

Paid Parental Leave
Mileage & Cell Phone Reimbursement (when applicable)



Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.