Manager, Youth & Placement Services

The Manager, Youth & Placement Services provides leadership to assigned rehabilitation programs, including Early Youth and Placement Services (EYES), Placement and Medicaid Waiver. The Manager also provides the vision and strategy for cutting edge, innovative services.  The Manager drives assigned program performance to achieve the training and employment objectives of the persons served and results in successful implementation of the organization’s mission, goals and metrics for the Department. This role plans, directs, and coordinates daily operations of the assigned rehabilitation programs in an efficient manner to provide the quality and quantity of work that promotes a high degree of client choice and satisfaction.  Other responsibilities include strong budget/metrics input development & management, assisting to create programmatic vision for grant requests, personnel management, program execution, program evaluations and maintaining accreditation standards.

Essential Duties and Responsibilities:

1. Oversees the daily operations of Tommy Nobis Center’s EYES, Placement and Medicaid Waiver programs.
2. Assists in establishing, implementing and achievement of short- and long-range goals and objectives and assist in establishing strategic direction of TNC’s youth programs.
3. Continuously manages and develops strategic partnerships with educational entities, teachers, parents, vocational counselors, and community stakeholders to support program objectives and achievement of desired metrics.
4. Develops, writes, and presents comprehensive statistical and narrative program reports on program performance to executive team and directors and makes recommendations for improvements.
5. Responsible for training and scheduling of EYES instructors to the appropriate school or facility.   Assist in the development of  EYES curriculum and ensures proper implementation.
6. Drives program communications and real-time updates to Director, Programs and CEO.
7. Oversees and/or coordinates the collection, compilation, and analysis of program activity data for grant reporting and other purposes.
8. Educates the community regarding Tommy Nobis Center’s youth and coordinates with the marketing and communications team to increase awareness of the programs.
9. Assists in the management of contract, grant, and/or state funding; approves and monitors monthly budget expenditures in coordination with the Director, Programs.
10. Assists in preparing yearly program plans, metrics and budgets; provides interim status reports on all programs as needed.  
11. Coordinates, and/or assists with grant/proposal formulation and writing to develop additional funding.
12. Ensures the EYES Instructors, and other applicable staff, completes accurate and timely billing for all services delivered and reviews timecard entries, approves employee payroll and mileage.
13. Ensures participant cases notes are prepared timely by the EYES Instructors.
14. Prepares annual performance evaluations for roles under supervision.
15. Drives client participation and programmatic impact of the job placement program in alignment with organizational metrics.
16. Develops and maintains strong and effective community alliances with groups such as Georgia Vocational Rehabilitation Agency, Veterans Administration, Educational Entities, Medicaid Waiver referral agencies, and any other grant funding agencies/programs.
17. Meets with the client and his/her case manager to develop the vocational rehabilitation service plan for assigned programs including employment training goals, measures, and career planning as needed.

Leadership and Management:

1. Provides direct supervision and management of assigned team members and oversight of program participant services.
2. Stewards excellent customer service and positive, productive relationships with clients, families/care givers, and counselors.
3. Sets a positive example and drives our core values: mission-driven, accountability, innovation, integrity and fun.
4. Develops, evaluates, and presents options to management for enhancing and revising current operations or practices based on trends in measurements and metrics
5. Is a cultural champion for the organization fostering an environment of trust, alignment, transparency and accountability.
6. Participates in the revision an implementation of policies and procedures for the department.
7. Participates in meetings to discuss participant progress and issues as needed.
8. Assists in preparation of Rehabilitation Department reports for Board meetings.
9. Represent Tommy Nobis Center in agency meetings and takes part in community activities to foster cooperation, increase public awareness in order to market Tommy Nobis Center’s programs and services.
10. Maintain confidentiality and oversees all reporting requirements of GVRA, CARF, and other Federal and State agencies as well as Tommy Nobis Center’s policies and procedures. 

Qualifications

Education / Experience:

• Bachelor’s Degree in Rehabilitation, special education, rehabilitation, sociology, behavioral sciences or business administration or related field.
• 3 years of program management experience and supervision of staff
• Experience working with individuals with disabilities.
• Experience working with youth.
• Must be able to multi-task
• Developing programmatic marketing materials and strategic partnerships
• Performance management skills

Prior Experience Desirable:

• 4 years’ experience in rehabilitation or related field in program management
• Certified Rehabilitation Counselor (CRC) preferred.
• Supervision of direct service staff
• Placement Experience

Other Qualifications or Requirements:

• Mission driven, guided by core values and a pleasure to work with.
• High customer service orientation.
• Results oriented , with the ability to multi-task and  meet assigned deadlines.
• Possess program planning and implementation skills.
• Ability to gather data, compile information, and prepare reports.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must be highly organized, accurate in completing work assignments.
• Strong oral & written communication skills.
• Ability to maintain confidentiality with assigned duties. 
• Possesses a working knowledge of Windows environment in Word, Excel & PowerPoint.
• General knowledge of other office equipment such as copiers, scanners, fax machine, etc.
• Must pass a drug screen and background check.
• Eligibility to work in the United States.

Core Competencies:

Leadership

Provides leadership and alignment to assigned teams fostering alignment, clarity, and accountability for program success.

Customer Focus

Builds and maintains customer satisfaction with internal and external customers, student and parents.

Attention to Detail

Diligently attends to details and pursues quality in accomplishing tasks.

Teamwork

Promotes cooperation and commitment within a team to achieve goals and deliverables.

Speaking

Conveys ideas and facts orally using language the audience will best understand.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Special Skills/Abilities:

Written Communication

Strong written skills required to create and prepare professional quality documentation and to effectively communicate with a broad range of individuals.

Analytical

Strong ability to review statistical information in order to create reports, show changes, validate any deficiencies, and to establish improvement goals.

Oral Communication

Ability to communicate and present information informally and formally to candidates for Placement, new hires, program participants, employees and other professional groups.

Organizational

Ability to organize data and assigned work tasks for maximum effectiveness.

Equipment

Knowledge of computers.

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee.  They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.  It is the philosophy of Tommy Nobis Center to provide a safe work environment according to Tommy Nobis Center' policies, compliance agencies and other and safety guidelines.  Employee required to attend all safety training sessions and drills.

This role will involve driving to participant schools and working in a variety of academic environments.  Time in the office is in a typical office work environment.

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.

Tommy Nobis Center is a Veteran Friendly Employer