Lead Case Manager

Atlanta, Georgia
Oct 23, 2020
Nov 22, 2020
Position Type
Full Time
Degree Level
Willingness to Travel
Not willing to travel
Experience Level

Veterans Empowerment Organization (VEO) was founded in 2008 to address the lack of services available to homeless veterans in Atlanta. Over the years we have served more than 5,000 veterans through housing, workforce initiatives, and mental health and addiction interventions driven by a mission to restore veterans in crisis.

The primary function of VEO’s Lead Case Manager is to provide best practice case management services and ensure day-to-day operational oversight of the Case Management team. This is a dynamic role working with veterans experiencing homelessness that requires someone with Housing First and trauma-informed care knowledge and strong supervisory skills.



  • Bachelor’s degree in Social Work, Human Services, Psychology, or related field from an accredited school; Master’s preferred; licensure a plus.
  • Five (5) years mental health and/or substance abuse case management experience.
  • Experience working with homeless population preferred.
  • Client-centered approach that proactively coordinates safe, timely, effective, efficient, and equitable care.
  • Strong interpersonal, team building, and leadership skills with the ability to interface with staff at all levels.
  • Thorough and timely documentation and assessment skills.
  • Experience with evidence-based practices, such as the Housing First model and Motivational Interviewing preferred.
  • Experience with the Homeless Management Information System (HMIS) preferred.


  • Proficient computer skills (e.g., Microsoft Suite).
  • Works well independently and in a team setting.
  • Excellent listening, verbal, and written communications skills.
  • Demonstrates exceptional and professional interpersonal skills with people from diverse backgrounds and with diverse abilities.
  • Great attention to detail with strong organizational and time management skills.
  • Ability to multi-task in a fast-paced work environment.
  • Strong conflict resolution skills and the ability to effectively resolve and cope with immediate crisis situations.
  • Ability to maintain confidential information; adhering to strict boundaries and professional ethics.
  • Knowledge of community resources.


  • Provide supervision and oversight of the Case Management team to ensure compliance with all standards of care and work plans.
  • Ensure client census, client charts, and HMIS data are correct, current, and meet funder and agency requirements.
  • Consult with Director of Programming on clinical, administrative, and programmatic issues.
  • Contribute to continuous quality improvement of programming and provide advocacy for clients.
  • Conduct comprehensive assessments for mental health and/or substance abuse that encourages client involvement and leads to the development of individualized service plans.
  • Carry an ongoing caseload; assist staff with resolution to challenging clients/incidents; and mediate client grievances.
  • Coordinate, prepare, and maintain required charting and documentation in a timely and thorough manner.
  • Adhere to all client confidentiality requirements and standards.
  • Coordinate and/or facilitate individual and group counseling/life skills activities to address quality of life issues.
  • Develop relationships and coordinate meetings with representatives in other agencies to support clients obtaining services, such as additional mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
  • Provide oversight and guidance on all client discharge plans.
  • Collaborate with housing staff to ensure compliance with Health and Safety policy and procedures affecting program participants, staff, and facilities.
  • Lead weekly case conference, supervision, department, agency-wide, and other meetings, training, and development opportunities.
  • Attend scheduled meetings with and reporting to VEO Leadership team.
  • Preforms other duties as required.

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