Community Services Director
- Experience Level
I. General Duties: The Director of Community Services is responsible for management of programs and community services to include Community Services Block Grant (CSBG), Low Income Energy Assistance Program (LiHEAP), and other Federal, State, and private grants/programs that address the needs of CAFI clients and families within a five county region.
40% Staff Management
1. Directly supervise staff in the community services department, and evaluate each of them annually
2. Determine staff training needs and develop and implement training plan each calendar year
3. Provide leadership for programs to ensure effective operations
4. Attend meetings, trainings, workshops, conferences, etc. related to CAFI and programs within Community Services Department. Conduct staff meetings as necessary
50% Program Administration
1. Attend and participate in all scheduled supervisory sessions, team meetings, case staffing, and monthly staff meetings as requested.
2. Meet bi-weekly with agency Program Coordinators for input regarding case planning, medication compliance, and resource development.
3. Maintains weekly case management notes and share them in weekly with Program Coordinators.
4. Supports in the development of discharge plans, as it relates to their solid housing plan for clients
5. Lead or co-lead client orientation, life skills and job readiness group sessions (when planned)
6. Satisfy annual training requirements of Agency.
7. Monitor spending on all programs to ensure goals are being met; communicate and report to the Fiscal Director and Executive Director
5. Ensure programs are being supported with appropriate technology and develop plans to maintain or upgrade when needed
6. Interpret program goals and services to community agencies within five counties
7. Develop and maintain a cooperative working relationship with various agencies (Federal, State, Local)
8. Have in depth knowledge of program guidelines and regulations
9. Develop communication plan for the communities we serve, to include flyers, email blasts, mailings, etc.
10. All other duties assigned by Executive Director
10% Case Management
1. Participates as directed in the management of new CAFI clients in the CAFI Housing Program by means of an agency approved procedure which ensures that all individuals are adequately and appropriately served.
2. Performs crisis intervention services including telephone and face-to-face crisis screening, emergency intake interviews and individual and family crisis interview sessions.
3. Coordinate monthly programming activities for h/motel voucher and homeless prevention programs.
4. Monitor on-going client needs during the program and implement a post-program follow-up; monitor staff to ensure they are also providing ongoing services and proper follow up.
5. Develop appropriate housing and support service plans with clients as the means for implementing appropriate services and developing effective alliances with clients.
6. Provides on-going supportive and/or case management functions in accordance with the problems, needs, and the strategies identified within the service plan in order to help the clients to achieve the stated goals and objectives.
7. When needed, provides face to face reviews with the client on a bi-weekly basis ensuring that service goals and planned objectives are being met.
8. Documents all service contacts on a timely basis including face-to-face interviews, networking contacts, correspondence and maintains the case notes by agency and regulatory standards and requirements including data needed for completion of HMIS data information forms.
9. Establish and maintain an ethical and professional relationship with all clients.
10. Adhere to all client’s confidentiality requirements and standards.
MINIMUM REQUIRED QUALIFICATIONS:
• Knowledge of community resources and services, social and environmental determinants of health, health promotion, disease prevention, curative, rehabilitative, and supportive services.
• Energetic, creative, hard-working and team oriented.
• Must pass Criminal Background Check, drug screen, and DMV report.
• Must possess a strong professional work ethic, can-do attitude, and the ability to multi-task.
• Demonstrates cultural sensitivity and perspective, respect for clients' independence, individualized client-focused care, and flexibility.
• Excellent verbal and written communication skills.
• Bachelor’s degree required with a preferred concerntration in Social Work, Sociology, Psychology or related science field with four (2) years working experience with children, adolescents, and families in a social service capacity.
• Must have at least two (2) year history managing people
*Below are preferred but not required:
• Licensure Certification preferred (MSW, LPC, LMHC or Marriage/Family Therapist).
• Experience with ETO, ClientTrack, or VI-SPDAT is a plus.
• Prefer experience working with high risk and disadvantaged, homeless youth, individuals, or families.
• Interest in and some knowledge of the homeless population.
II. Supervisory Control: This position reports directly to the Executive Director
III. Minimum Qualifications
a. Must have experience writing grants
b. Experience managing people and projects
c. Bachelor degree or higher from accredited college; prefer degree within social or human services field
d. Experience managing government funded grants and programs
e. At least two years professional experience
ESSENTIAL PHYSICAL/MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is frequently required to read, understand and apply written and spoken directions; write; count accurately; use advanced math skills.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, social media, modern technology and fax machines.
Travel is primarily local during business day, although some out-of-area and overnight travel may be required for training purposes.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.
CAFI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. In addition to federal law requirements, CAFI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
CAFI expressly prohibits any form of workplace harassment based on race, religion, gender sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of CAFI’s employees to perform their job duties may result in discipline up to an including discharge.