Program Director/Human Services Professional
- Experience Level
Organization & Mission: The Center for Children & Young Adults (CCYA) is a not-for-profit organization housing youth and young adults in need of shelter, supervision and youth development. Our mission is to provide a safe and nurturing environment with comprehensive services for homeless youth and young adults who have been abused, abandoned, neglected, or are at risk. The Center is a three building campus housing homeless youth and young adults between the ages of 12 and 21 who have been abandoned, neglected, and/or abused. In 2010 CCYA shifted to a residential dormitory style model whose mission is to provide youth and young adults with guidance and equip them with life skills for self-sufficiency while creating community connections that will follow them into adulthood.
Position Description: The Life Works Program Director reports directly to the Chief Operating Officer. Provides leadership, staffing supervision, program management, documentation & compliance for the co-ed Rise Up Academy. Responsible for developing and implementing a culture of care that foster transitional living skill development, building relationships with program residents, identifying opportunities for youth to develop utilizing Collaborative Problem Solving and the Residential Child & Youth Care Professional Certification Curriculum. Serves as the Human Service Professional (HSP) responsible for case management and reporting functions in Kaleidacare, GA Score and SHINES. On-Call Supervisor.
Job Characteristics and Qualifications: Position requires initiative, dependability, self-direction professional demeanor, problem-solving skills, discretion, multi-tasking, sound judgment, and the ability to be flexible in a variety of task areas, while simultaneously interacting with multiple departments. Position requires knowledge and understanding of child development, strong staffing management and supervisory skills, excellent communication and conflict resolution skills, case management experience, genuine interest in programming and coordination of Youth Development activities, and understanding of stress management skills.
• Approved Bachelor’s Degree required; Masters preferred
• At least 2 years of experience in program management and supervision;
• Knowledge of adolescent and child growth and development;
• Skills in understanding, developing and motivating children and youth;
• Assist youth in finding appropriate solutions to problems;
• Excellent verbal, written, and computer skills;
• Ability to work flexible hours and possess solid time-management skills;
• Maintain CPR/1st Aid, CPI, certifications;
• Must be waived from or complete Foundations Training within 4 months of DOH;
• Life Coach Certified or eligible
• Receive and document a minimum 6 hours of professional development training per quarter;
• Current and valid Georgia Driver’s License;
• Clear agency background screening.
Management and Compliance:
• Collaborates with the Deputy Chief of Operations to screen and interview referrals for admits/discharges AND ensure program compliance with all CCYA policies and procedures, DHS Standards and RCC requirements;
• Work with Another Chance and Open Gate Program Directors to develop criteria and collaboratively assess youth readiness for transition to Life Works;
• Manage and supervise Life Works HSP’s and program staff while providing supervision and oversight of program operations. Conducts regular supervision, staff meetings, shift briefings, new hire and annual performance reviews for all direct reports;
• Serve as on-call supervisor one weekend per month, or as assigned;
• Coordination and oversight of all Life Works program resident schedules and program activities (work hours, school hours, study hours, community service hours, extra curricular hours, outings, youth development activities, …) and conducts regular Life Works program meetings/briefings
• Ensures youth involvement in development of Individual & Life Skill Service Plans, creation of ME Card crisis intervention plans, planning of activities, and development of safety rules and program expectations.
• Maintains a clean, comfortable, safe and clutter free environment for program residents –includes maintaining facilities through inspections and reporting maintenance needs (partnership with janitorial services, facilities manager, and volunteers);
• Reviews resident files, medication logs, incident reports, resident surveys, NPS progress notes, staffing logs, volunteer surveys, and DFCS and DJJ surveys to ensure compliance, quality assurance, customer service and program evaluation.
• Conducts individual and team staff trainings and facilitates implementation of RCYCP and Trauma Informed Care principles into daily staff practices.
• Works closely with the Director of Human Resources to monitor and deliver staff training, and ensure all staff maintain certifications and compliance;
• Works with COO to ensure proper client tracking and data collection and provides Director of Fund Development with data and program information to meet reporting requirements for grants; and
• Works closely with the Director of Admissions & Compliance to ensure overall program compliance with Contract and licensure standards and assists with developing and implementing Plans of Correction.
• Understand and ensures compliance with all RBWO Minimum Standards for Transitional Living Program deliverables including: monthly ECEM purposeful visits & secondary contacts, Life Coach meetings, educational & ILP skill enrichments, monthly RBWO and Life Skill summaries; ensure all contacts and reports are entered into Kaleidacare, GA Score, GA SHINES per requirements.
• Works with Chief Operating Officer to develop and implement Life Works Program vision and Culture of Care; set and achieve program annual goals and objectives;
• Responsible for Life Works programming and evaluation (data collection) including partnerships with Life Skills Instructor(s), Educational Instructor(s), tutors and utilization of the Casey Life Skills education curriculum, Trauma Informed Care practices and the Collaborative Problem Solving behavior management model;
• Responsible for implementing a young adult driven environment which includes but is not limited to: chore schedules, messaging boards, decorating doors for special events, encouraging self-expression, conducting dormitory meetings, creating a dormitory youth delegate council, and planning social events on and off campus;
• Coordinates social events and life skills activities on and off campus;
• Develops and maintains community relationships for youth employment readiness/apprenticeships/work skills training programs; educational/trade school enrollment, community service work, and participation in other community activities such as sports/exercise, choir/performing arts, or other hobbies and interests;
• Develops and cultivates relationships with community organizations;
• Works with the Director of Youth Activities and Volunteer Services to (1) create and implement the Life Works monthly activities calendars;(2) identify opportunities for youth to practice learned skills and graduated independence tasks and (3) meet and greet community volunteers serving the Life Works’ program;
• Work collaboratively with Metro Music Therapy, Animal Assisted Therapy volunteers, Master Gardeners, and Culinary Arts staff to track and deliver innovative therapies.
• Responsible for the overall achievement and success of Life Works residents and acknowledgement and celebration of their achievements;
• Supervises and collaborates with HSP to develop and monitor, with youth involvement, Individual Service Plan (ISP) and Life Skill Plan (LSP) for achievement;
• Develops the Life Works service delivery plans for all individual and groups in the program including but not limited to educational support, housing assistance, job readiness, life skills education including cooking classes, financial management including IDA accounts, and access to medical and mental health services, (see RBWO Minimum Standards);
• Coordinates regular resident staffing & assists HSP in communication with all case staffing participants (therapist, social worker, CASA, mentor, CCYA staff, etc…);
• Ensure Youth Rights and Reasonable & Prudent Parenting Standards are adhered to while serving as the programs Reasonable Prudent Parent;
• Works with mental health and medical service providers – especially the Therapists, Psychologists, Psychiatrist, and Nursing staff of the CCYA Core Services Preferred Provider, to ensure residents are receiving appropriate and necessary physical and mental health treatment services;
• Counsels residents, mediates resident conflicts, and conducts dormitory meetings;
• Serves in staff to youth ratio as needed;
• All other duties as assigned;
Specific Required Work Product:
• Provides monthly census reports to The Deputy Chief of Operations;
• Creates and Posts Life Works Monthly Activities Calendar;
• Ensures HSP compliance with all program requirements
• Review Staffing Progress Notes;
• Monthly summary for Board of Directors Program Status memo
• Disseminates and collects resident surveys
• Disseminates and collects DFCS and DJJ surveys
• Other duties as assigned.