SSVF Program Supervisor

HOPE Atlanta's SSVF Program Supervisor is responsible for supervising employees providing intake, assessment, case management and housing services for Veterans who are at risk or literally homeless.  The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement.  The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs.  The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals.  Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting.  Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)

• Monitor departmental compliance with each CoC’s Coordinated Entry System
• Coordinate outreach activities with other programs internally and externally.
• Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
• Acts as a resource to staff members for guidance in handling difficult or complex cases.
• Ensures information is accurately entered in HMIS as required.
• Review and approve weekly time sheets.
• Certifications, Recertification, and Case Closing Reviews/Approvals
• Voucher review/approvals for Client TFA and Staff Reimbursements
• Approval of office supply requests for staff
• Review veteran ISPs and monitor Resource connection/referral
• Review case files of clients to ensure contract compliance and quality assurance.
• Attends staff and other internal meetings as required.
• Assist Program Manager with administrative tasks related to operations.
• Conduct annual Job Performance Appraisals of assigned staff.
• Train staff in policy and procedures, completion of forms and data collection.
• Gather and evaluate staff performance and provide aggregate reports as requested
• Participation in the Hire process for new staff and participate in new employee orientation.
• Evaluate and identify training needs for assigned staff.

OTHER RESPONSIBILITIES:

• Comply with all applicable training requirements.
• Comply with all company safety, personnel and operational policies and procedures.
• Comply with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the mission of HOPE Atlanta

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.) 

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass background screening
• Valid GA  driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participates in Agency Quality Improvement Processes and CARF Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from Program leaders and others, and to learn new skills to improve job performance
• Other duties as assigned

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.) 

• Have basic knowledge of homelessness, mental illness and substance abuse
• Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
• Ability to form partnerships in the community and seek out community resources
• Strong oral and written communications
• Strong organizational, time management and data management skills
• Strong attention to detail
• Strong computer skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide customer service to difficult populations

EDUCATION AND EXPERIENCE:

• This position requires a minimum of a bachelor’s degree in social work or related field. Experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis may be substituted for required education with the approval of the CEO.

• At least two year of experience in a supervisory capacity or other coordinating role strongly preferred.
• Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
• Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
• Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
• Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
• Must have a valid driver’s license