SSVF Program Manager

HOPE Atlanta's SSVF Program Manager is a full-time, exempt status position responsible for the supervision, coordination, and primary responsibility in regards to implementation and successful operation of the Agency SSVF program. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)

• Provide oversight, supervision, and support for up to three Program Supervisors
• To monitor, track, and ensure that SSVF processes are executed within the expected timeframe.
• Oversees the successful implementation of program services including advocacy, housing, case management, and access to employment for homeless veterans for all SSVF programs.
• Conduct annual Job Performance Appraisals of assigned staff.
• Ensures information is accurately entered in HMIS as required.
• Back up support for Certifications, Recertification, and Case Closing Reviews/Approvals
• Review and approve weekly time sheets and monitor time sheet approval process for the SSVF team.
• Ensures adherence to Agency human resource policies.
• Ensures compliance with Agency fiscal procedures and ensure accountability and operation within established budget.
• Monitors and assures compliance with SSVF program/performance goals and outcomes.
• Ensure compliance with funding requirements and agency quality assurance standards, as well as, ensures compliance with local, state, federal, and stakeholder regulatory and accreditation standards.
• Conducts random inspections of facilities and documentation.
• Ensures a safe and productive service environment for veterans and work environment for SSVF staff.
• Manage workflow and workload assignments and provides support, supervision, and coaching to all SSVF staff.
• Develops and maintains relationships and affiliation agreements with other agencies, providers, funders, donors, and volunteers.
• Attends and participates in county, state, and federal planning committees as needed.
• Assists Director of Veteran Services in developing new programs and services.
• Proposes and writes policies and procedures to improve service delivery and program operations.
• Participates in the SSVF strategic planning process.
• Works with the Director of Veteran Services and Community Relations and Compliance Manager to support agency and program goals.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.) 

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass background screening
• Valid GA driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participates in Agency Quality Improvement Processes and CARF Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from Program leaders and others, and to learn new skills to improve job performance

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.) 

• Have basic knowledge of homelessness, mental illness and substance abuse
• Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
• Ability to form partnerships in the community and seek out community resources
• Strong oral and written communications
• Strong organizational, time management and data management skills
• Strong attention to detail
• Strong computer skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide customer service to difficult populations

Education and Experience

• Master’s degree from an accredited college or university in social work or social services management or a related discipline with 5 years of management experience in social service or related setting
• Or Bachelor’s degree from an accredited college or university in social work or social services management or a related discipline with 10 years management experience.
• Proficient in Windows and MS Office Suite.
• Strong management, organization, writing, interpersonal, and communication skills.
• Valid GA Driver’s License with a good driving record.
• Knowledge of veterans’ homeless issues, mental illness, addiction, and PTSD.