Director of Human Resources and Operations

AGENCY OVERVIEW

Mission Economic Development Agency (MEDA) - Rooted in the Mission and focused on San Francisco, MEDA’s mission is to strengthen low- and moderate-income Latino families by promoting economic equity and social justice through asset building and community development.

MEDA is advancing strategies to create asset building opportunities for San Francisco’s Latino families and in the Mission District through: (1) our core, integrated Asset Building Programs related to housing, financial capability, workforce development, business development and tax preparation; (2) serving as a backbone agency to advance educational achievement and family economic success through the Mission Promise Neighborhood 2-generation approach; (3) creating and preserving affordable housing and commercial real estate in the Mission District through Community Real Estate; (4) providing access to capital and innovative financial products through Fondo Adelante; and (5) Policy & Advocacy efforts that support our mission. 

POSITION DESCRIPTION

Do you have a passion for creating equity? Then join us! Excellent benefits + Meaningful work = Your career at MEDA. Reporting to the COO, the Director of Human Resources & Operations is a member of the Management Team and is responsible for leadership and implementation of MEDA’s human resources, professional development and operations strategies for a staff of 75. The Director of Human Resources & Operations leads a team of three, including a part-time HR Manager who performs technical and compliance aspects of HR, a full time Receptionist who is responsible for greeting and screening clients and visitors of MEDA, and performing office support functions, and a part-time Operations Assistant. This position requires a professional who can juggle multiple functions while providing a level of care and personal attention to the professional development of the employees. Due to the COVID-19 pandemic, this position will work remotely initially, and will work on-site at MEDA’s offices in the heart of the Mission District when it is safe to do so.

JOB RESPONSIBILITIES

Leadership Development & Organizational Culture

• Participate as a member of the Management Team in bringing HR/Operations perspective to all strategic initiatives of the organization
• Participate in Board of Directors meetings, ensuring that the Board of Directors is engaged in relevant HR/Operations conversations and decisions, and is provided with accurate and relevant reports and materials
• Collaborating with Management Team & staff working groups, lead and develop MEDA’s internal racial equity strategies related to organizational culture, recruitment, and talent development
• Lead and develop MEDA’s Professional Development plan, providing a calendar of opportunities available to all staff, ensuring each staff person has a Professional Development Plan, and  coaching Directors and Managers on opportunities for their teams
• Supervise the HR/Ops team which consists of a part time HR manager, part time operations assistant and the agency receptionist.

Human Resources Management

• Oversee recruitment, interviewing, hiring and onboarding process with HR Manager; supervise recruiters where applicable for specific positions
• Ensure that MEDA recruits and retains a diverse, culturally competent workforce that represents the community it serves
• Oversee the performance management process by ensuring that 360 degree performance reviews are completed annually, performance issues are addressed, and serve as a coach for supervisors around team performance 
• With supervisors, address employee concerns, complaints and resolve conflicts that arise.  Conduct HR investigations when needed, in consultation with agency counsel 
• Ensure HR compliance with local, state and federal laws and regulations, in consultation with legal counsel where needed
• Support employees in the off-boarding process, including performing exit interviews
• Develop and administer a compensation plan and conduct an annual equity analysis of key HR metrics including turnover, hiring, compensation and benefits
• Maintain accurate and up-to-date confidential HR files
• Oversee volunteer and intern processes
• With HR Manager, oversee benefit administration including negotiation of annual renewals and open enrollment
• Ensure consistent compliance with MEDA personnel policies and procedures through onboarding, staff training, and annual review and updates to personnel policies and procedures
• Manage staff leaves of absence (FMLA, CFRA, etc.)

Operations and Compliance

• With HR/Operations and Asset Management teams, oversee MEDA operations functions such as office space, technology, printing, reception and safety
• Ensure that MEDA has robust insurance packages for all levels of operations that is renewed annually
• Work with IT contractor to ensure that employees have the necessary technology to efficiently do their work
• Develop and maintain written documentation for office and HR procedures

QUALIFICATIONS

• Bachelor’s Degree with coursework or certification in Business Administration, Human Resources, Organizational Development or a related field.  PHR, SHRM-PC certification a plus.
• At least 5 years of senior leadership experience in Human Resources management, with demonstrated success in providing HR leadership for a strong, motivated team of staff at a mid-size or larger organization or company.
• Excellent communicator, ability to connect with individuals of diverse backgrounds
• Expertise in state, federal and local laws and policies pertaining to human resources management and nonprofit organizations.
• Must possess excellent organizational, analytical and interpersonal skills.
• Ability to excel at details, multi-tasking and working under pressure.
• Must have experience working with diverse populations
• High level of discretion in sharing information; ability to manage and keep confidential sensitive personal information
• Strong computer skills including utilization of database systems
• Bilingual English-Spanish is a plus