Manager, Youth Services
- Experience Level
The Manager, Youth Services will oversee Tommy Nobis Center’s youth programs including the Early Youth Employment Services (EYES) program. This is a program management role providing leadership and direction to the EYES Instructors and other staff as assigned. This role is also responsible for coordinating services with participant schools, referral sources, parent advisory groups and youth.
Essential Duties and Responsibilities:
- Oversees the daily operations of Tommy Nobis Center’s youth programs including the EYES program.
- Educates the community regarding Tommy Nobis Center’s youth programs including EYES, summer youth and other related programs.
- Assists in establishing, implementing and achievement of short- and long-range goals and objectives and assist in establishing strategic direction of TNC’s youth programs.
- In partnership with the Director, Programs, determines programmatic vision for growth of youth services offered by TNC.
- Continuously manages and develops strategic partnerships with educational entities, teachers, parents, vocational counselors and community stakeholders to support program objectives and achievement of desired metrics.
- Develops, writes, and presents comprehensive statistical and narrative program reports on program performance to executive team and directors and makes recommendations for improvements.
- Responsible for ensuring the delivery of services for students in the EYES program from time of referral to exit.
- Responsible for training and scheduling of EYES instructors to the appropriate school or facility.
- Celebrates program successes internally and externally.
- Drives program communications and real-time updates to Director, Programs and CEO.
- Oversees and/or coordinates the collection, compilation, and analysis of program activity data for grant reporting and other purposes.
- Coordinates with the marketing and communications team to increase awareness of the program.
- Assist in the management of contract, grant, and/or state funding; approves and monitors monthly budget expenditures in coordination with the Director, Programs.
- Assists in preparing yearly program plans, metrics and budgets; provides interim status reports on all programs as needed
- Coordinates, and/or assists with grant/proposal formulation and writing to develop additional funding.
- Assists in curriculum development on an “as needed” basis. Develops and completes monthly status reports for participants. Coordinates with the EYES Instructors, and other applicable staff, and Accounting to ensure accurate and timely billing for all services delivered. Ensures participant cases notes are prepared timely by the EYES Instructors. Reviews timecard entries, approves employee payroll and mileage. Prepares annual performance evaluations for roles under supervision. Assist in teaching pre-vocational skills curriculum (career exploration, job readiness, interview skills, etc.) to high school and middle school students on an "as needed” basis to fill in in the event of emergency or scheduling conflict.
Education / Experience:
- Bachelor’s Degree in special education, rehabilitation, sociology, behavioral sciences or business administration or related field.
- 3 years of program management experience and supervision of staff
- Experience teaching or working with individuals with disabilities.
Other Qualifications or Requirements:
- Mission driven, guided by core values and a pleasure to work with.
- High customer service orientation.
- Results oriented with ability to meet assigned deadlines.
- Possess program planning and implementation skills.
- Ability to gather data, compile information, and prepare reports.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Must be highly organized, accurate in completing work assignments.
- Strong oral & written communication skills.
- Ability to maintain confidentiality with assigned duties.
- Possesses a working knowledge of Windows environment in Word, Excel & PowerPoint.
- General knowledge of other office equipment such as copiers, scanners, fax machine, etc.
- Must pass a drug screen and background check.
- Eligibility to work in the United States.
Prior Experience Desirable:
- Experience working with transition students
- Delivery of job readiness skills training
- Developing programmatic marketing materials and strategic partnerships
- Performance management skills
Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.