Housing Retention Case Manager

Sep 24, 2020
Oct 24, 2020
New Horizons Case Manager
Position Type
Full Time
Degree Level

Make an impact for homeless families by joining Nicholas House, Inc as its Housing Retention Case Manager for our New Horizons Program.  The Nicholas House New Horizons Program provides permanent supportive housing for chronically homeless families with disability. This is a key program of the Nicholas House mission to help homeless families achieve self-sufficiency by providing housing and services via prevention, shelter, rapid re-housing and permanent supportive housing.

The Housing Retention Case Manager assists chronically homeless families with disability to rapidly access permanent supportive housing provided by Nicholas House and maintain ongoing housing stability by working with families to identify and address needs creating housing issues, providing supportive services through collaborative partners and ensuring landlord/community relations. The Housing Retention Case Manager will provide overall assessment, create family service plans, assist families with progress, ensure full/accurate documentation required, and provide referrals and support as needed to achieve goals toward maintaining their own housing without support.



* Direct experience helping chronically homeless population make progress and maintain housing (family population preferred)

* Experience or familiarity with housing first model of service and use of harm reduction, motivational interviewing, trauma informed care and other best practice methods for serving chronically homeless population

* At least 3 years experience in direct case management, including documentation per HUD standards and use of Client Track HMIS system

* A strong working knowledge of the Georgia human services delivery system, including access to mental health and substance abuse support.

* Experience working with populations that may involve substance abuse, mental health, HIV/Aids or other disability and coordinating service approaches for the needs via collaborative partners

* Must have valid Georgia drivers license and own transportation for use. Driving history and backgrounds will be checked for all final candidates.



* Results oriented with a passion to make an impact

* Self-starter with ability to work independently as well as in a team-oriented environment to proactively identify and overcome barriers or find solutions

* Can work in stressful situations while maintaining positive nature and flexibility

* Excellent interpersonal skills with a variety of personalities and socio-economic backgrounds

* Ability to provide empathy and engage with persuasive encouragement while earning respect and  ensuring compliance with regulations or policies as needed

* Strong attention to detail and documentation, organizational skills and efficient time management

* Excellent working knowledge of technology, including use of Client Track HMIS, Excel and other Word Office software

* Excellent writing, editorial and verbal skills

* Ability to work evenings and week-ends as needed 


* Work with the Coordinated Entry process for both City of Atlanta and DeKalb County to identify appropriate families for intake into program. Complete all eligibility reviews and documentation.

* Manage a caseload of approximately 20 chronically homeless families (approximately 60 persons including children).  Clients are housed in apartment units leased to Nicholas House located in DeKalb County. Conduct regular in-home meetings, engage parents and children in needed services, identify long-term housing barriers and create family service plans to address issues and monitor progress.

* Ensure safety and security of family and dwelling through ongoing home visits and ensure ongoing lease compliance by tenant

* Coordinate all service referrals for clients, including mental heath and substance abuse support and all financial assistance requests for rent or other needs. Work with human services community at-large in connecting resident families with appropriate resources not provided by the agency as needed.  The Case Manger is responsible fore referring resident to necessary and appropriate community resources.  The Case Manager is also responsible for monitoring and documenting resident participation in referral resources. 

* Fully documented all activities, progress and issues in participant file and in Client Track  in anticipation of monthly internal audits

* Develop an ongoing , working relationship with the apartment leasing agent and manager to ensure continued housing stability for all clients.

* Submit monthly reports of program statistical information and general data to be used for grant monitoring and fundraising purposes as well as monthly rental subsidy request or other financial requests as needed for clients.

* When on or off-duty the Case Manager serves as the first point of contact for support of the client or apartment management for issues that may arise that could jeopardize ongoing housing or lease violations. In any crisis situation, the Case Manager ensures that all information relevant to an incident is appropriately documented and recorded.

* Other duties are to be performed as needed and required.

Please submit cover letter, resume and salary requirements to the link with this job posting.
No phone calls please.

Nicholas House is an Equal Opportunity Employer, all qualified applicants are considered without regard to race, religion, color, gender, gender identity, sexual orientation, national origin or disability.


The mission of Nicholas House is to help homeless families achieve self-sufficiency. Nicholas House provides safe, stable housing at a family shelter and in scattered apartments while providing a variety of case management and support services to address the underlying causes of a family’s homelessness. Last year more than 600 homeless children and parents moved to independence through our efforts. With two-thirds of our residents being homeless children, Nicholas House strives to improve the current family situation as well as break the cycle of poverty and homelessness for future generations. A program emphasis on accountability helps homeless families establish clear goals, track progress and take specific action steps to achieve self-sufficiency with support programs including individualized case management, a 24-course adult series of onsite workshops addressing key issues, a comprehensive youth services program, and continuing aftercare support for two years upon leaving Nicholas House. Follow-up studies have shown that up two years after leaving Nicholas House nearly 90% of families continue to earn a living wage, maintain their own home and have a healthy family.



Similar jobs

Similar jobs