Senior Vice President, Programs & Operations
- Experience Level
The Senior Vice President of Program & Operations is responsible for providing thought leadership, direction and oversight to Clubs and Camp Kiwanis operations and programs. Develops and implements strategy for positive youth development and member experience including safety, program quality, and partnership development. Leads Club staff with employee recruitment, retention and training. Collaborates with appropriate senior staff to develop and monitor Programs & Operations’ fundraising, programming, financial, and human resources goals and plans.
ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES:
Leadership and Strategic Planning
- Works with Programs & Operations Team to develop, communicate and implement organization’s operational policies and procedures; monitors same for compliance.
- Orient and train organization staff and Board of Directors on Boys & Girls Clubs’ optimal Club Experience, protocols and quality measures to improve Club experience.
- Determines optimum number, model and placement of Clubs; recommends and helps implement changes supported by analysis of resources and demographics.
- Develops membership and optimal and average daily attendance targets and plans and executes strategies to achieve targets.
- Member of the Senior Leadership Team responsible for the organization's strategic plan.
- Determines optimum Club hours of operation required to achieve organization’s mission.
- Collaborates with V. P. of Youth Development and Regional Directors to develop, monitor and improve program delivery and operational excellence in Clubs.
- Commits to data-driven decision making with a focus on Optimal Club Experience and Optimal Staff Experience.
- Provides leadership and direction to operations on managing crisis situations.
Board – Committee Development
- Participates in and reports on operations and youth development strategy at BGCMA corporate board meetings.
- Coordinates and leads Impact Committee meetings, including preparing meeting agendas and reporting on meeting activities.
- Manages Regional Directors who oversee County Board management
- Analyzes Programs & Operations’ needs, develops budget that supports those needs, monitors budget and reports variances in revenue and expenditures.
- Collaborates with Chief Financial Officer to develop and execute strategies to meet budget targets
- Works with Regional Directors to analyze Club operational needs and develop budgets to support those needs.
Marketing, Public Relations & Development
- Collaborates with Marketing & Development and operations staff to develop grant proposals and obtain and report on outcomes
- Participates in activities to maintain good public relations for Club programs, services and activities.
- Collaborates with Resource Development to develop strategic plan for Club-initiated fundraising efforts; monitors plan and implements strategies to ensure targets achieved.
- Serves as an organization spokesperson.
- Consistently collaborates with Marketing to ensure Club services and policies are accurate and up to date on all marketing collateral.
- Manages Programs & Operation’s Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback on performance.
- Works with operations management to determine Club staffing levels that best support effective program delivery, budget compliance and ensures safety; seeks support from Human Resources and Finance.
Facilities and Property
- Implements and monitors and policies to minimize loss and exposure to loss.
- Oversees identification of and prioritizing of capital improvements needed by clubs, secures approval and funding and reviews bids and monitors progress.
- Develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and standards.
- Develops and communicates policies concerning use of Clubs, equipment and grounds by outside organizations when clubs are closed.
- Visits Clubs regularly to ensure they are safe, attractive, and well-maintained.
- Oversees strategy and procedure to determine Clubs’ building, equipment and grounds maintenance and repair needs; monitors priorities and compliance.
- Manages Programs & Operation’s administrative processes and ensures that administrative data, from the Clubs to Senior Leadership, is accurate and timely and follows organizational administrative policies and procedures.
EDUCATIONAL QUALIFICATIONS AND SKILLS:
- Bachelor's degree from an accredited college required
- A minimum of ten years of work experience where operations consists of multiple locations, budget oversight, team development and management, in a youth development agency and responsibility for fund raising, boards and budgets.
- Demonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment and retention of key personnel; facilities management; and budget development and management.
- Leadership skills, including negotiation, problem solving, decision making
- Knowledge of the mission, objectives, policies, programs, procedures and principles and practices of non-profit organizations and youth development services
- Leadership development including managing a large team
- Ability to manage and implement multiple projects and programs and to develop solutions to problems with limited supervision.
- Excellent human relations skills and ability to motivate staff and board.
- Strong oral, written and presentation communication skills.
- Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.
- Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook)
ENVIRONMENT & WORKING CONDITIONS:
Normal internal office environment with frequent travel to Clubs and the Support Center. Weekend and evening work to support organization’s fundraising events, committee meetings, special events, and activities. Frequent internal contacts with employees throughout organization is required. Physical requirements include walking, climbing stairs, and sitting for four plus hours per day. Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Exempt employees are not entitled, under the Fair Labor Standards Act (FLSA), to the protections of the wage and hour laws of the state or the FLSA. Exempt employees must always be paid on a salary basis and not be subject to reduction based on the quality or quantity of work performed.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.