Operations Manager

Atlanta, Georgia
$45-50K per year + benefits
Sep 14, 2020
Oct 14, 2020
Focus Areas
Human Services
Position Type
Full Time
Degree Level
Willingness to Travel
Not willing to travel
Experience Level


                                                            JOB DESCRIPTION

Title:   Operations Manager

Education/Qualifications:  Bachelor's Degree or extensive work experience

Salary:  $45-50K with benefits    

Location:  Atlanta, GA

Type:  Full-Time Position/Exempt


The Georgia Asylum & Immigration Network (GAIN) is a nonprofit organization that provides free legal representation in immigration matters to persecuted asylum-seekers and immigrant victims of human trafficking, domestic violence and sexual assault.  For 15 years, GAIN has been a leader in immigration legal services in the non-profit sector.

GAIN is looking to add their first Operations Manager to join their innovative, client-centered, action-oriented team.  The Operations Manager will be responsible for ensuring business operations related to finance, human resources, office facilities and technology continue to operate in a timely, organized and accurate manner in accordance with organization policies, procedures and legal obligations.



  • Performs accounting support, analytical and administrative tasks.
  • Performs accounting support and bookkeeping tasks related to the tracking of revenues and expenses related to the federal grant requirements.
  • Process payroll in online payroll application and maintain employee database.
  • Manages accounts receivable to ensure that payments are applied to outstanding invoices.
  • Ensures systems and billing technology are up to date to assist federal grant reporting.
  • Reconciles and coordinates the collection of receipts, invoices and statements from vendors and perform data entry of transactions.  Ensure vendors are paid timely.
  • Process and deposit incoming checks.  Data entry of transactions.
  • Coordinate, prepare and provide pertinent information for external accountant and auditors.

Grants Administration:

  • Provide assistance with financial reports and supporting documents for all grants, funding and contracts.
  • Prepare documentation needed for reimbursements for government funding and all funding.
  • Organize and maintain electronic grant documents in a shared file for federal funding and all funding.
  • Assist with the preparation of data for grant applications and reports.
  • Prepare grant reimbursements, if any, to vendors or subcontractors.

Human Resources:

  • Assist in carrying out various human resources programs and procedures for all company employees.
  • Maintain employee human resources files ensuring all paperwork is filled out and filed appropriately.
  • Assist with recruitment and onboarding of new employees.
  • Performs Human Resources customer service by answering employee requests and questions.
  • Manage all employee benefits including vacation, health insurance, short term disability and retirement.
  • Conducts audits of payroll, benefits and other Human Resources programs and recommends actions or changes.
  • Oversight and implementation of staff training and retreat and input on Board retreat.
  • Oversight of periodic tax filings for contractors and employees.

Office and Operations Management:

  • Order and procure supplies, equipment, and furniture and related maintenance.
  • Serve as liaison to landlord, bank, liability insurance agent and others to help with the flow of operations.
  • Coordinate IT services with outside IT consultants.
  • Provide logistical support for Board and staff meetings.
  • Ensure proper filing of corporate documents with relevant state and federal agencies.
  • Ensure filing of all insurance documents
  • Oversee risk mitigation and prevention organization-wide, including procurement of annual insurance policies.
  • Oversee office needs including furniture, computers, telephones, office supplies, lease administration and others.
  • Maintain website and website administration (experience with WordPress preferred).

Program Assistance:

  • Assist program staff with volunteer coordination and tracking of volunteer hours
  • Perform Data entry for reporting purposes (as needed).
  • Conduct reporting quarterly for various federal funding pertaining to client data.


The Operations Manager must be committed to GAIN’s mission and have a passion for assisting immigrant clients.

Specific skills and requirements include:

  • A Bachelor's degree or extended work experience.
  • At least two years office experience, preferably in the nonprofit sector
  • Above-average proficiency in MS Office (especially Excel)
  • Proficiency in Salesforce. 
  • Ability (and desire) to quickly learn several software programs and online applications
  • Proficiency in basic technology set up, solutions and problem solving.
  • Knowledge of financial systems – QuickBooks familiarity preferred.
  • Knowledge of various systems preferred (Salesforce, SurePayroll, WordPress, Bill.com, GoToMeetings, Zoom, Google Suite, Powerpoint)
  • A proven ability to exercise discretion and independent judgment.
  • A demonstrated attention to detail and organization.
  • Ability to communicate effectively both in written format and oral presentation.
  • Ability to multitask, be organized and establish priorities.
  • Exhibits initiative, responsibility, and flexibility.
  • Ability to work effectively in collaboration with diverse groups of people
  • Passion, idealism, integrity, positive attitude, mission-driven, and self-directed

To apply, please send resume and cover letter to:  jobs@georgiaasylum.org

GAIN is an equal opportunity employer. We strongly encourage and seek applications from people of color, including bilingual and bi-cultural individuals, as well as members of the lesbian, gay, bisexual and transgender communities. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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