Member Care Specialist - Temp
- Employer
- Girl Scouts of Greater Atlanta
- Location
- Mableton, Georgia
- Salary
- Non-Exempt / $12.00 per hour
- Closing date
- Sep 20, 2020
View more
- Focus Areas
- Youth Development
- Job Function
- Customer Service / Retail, Sales / Telemarketing
- Position Type
- Full Time, Temporary / Seasonal
- Degree Level
- Associate
Job Details
Job Title: Member Care Specialist-Temp
Reports To: Director of Business Systems
Status: Full time Temporary
Salary: Non-Exempt/$12.00 per hour
Location: Mableton, GA
JOB SUMMARY
Girl Scouts of Greater Atlanta is seeking a customer-centric enthusiast who thrives in a team-based, call-center work environment focused on providing the highest level of customer service to all members/customers. The Member Care Specialist is a temporary position that will exceed expectations by creating a culture of Customer Service Excellence with each customer interaction (internal/external) as an opportunity to provide courteous, timely and quality service, and by exhibiting professional behavior becoming of the Girl Scout brand, Promise and Law. He/She is responsible for providing direct service to members/customers by telephone and/or by email to fulfill requests. Member Care Specialists will be the frontline of all our communication opportunities with current and potential members and will provide a robust member experience for Girl Scouts of Greater Atlanta programs and services. Must be able to work M-F 9am-5pm during the months of September-January.
DUTIES AND RESPONSIBILITIES
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made to meet membership goal. Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
- Sell the Girl Scout experience via phone and email correspondence to increase membership and participation in Girl Scouts programs and activities.
- Follow up on leads and referrals resulting from external recruitment activity in a timely fashion.
- Track and maintain lead prospects on the organization’s Salesforce CRM database.
- Develop and convert girl and adult membership leads.
- Support external recruitment efforts and can complete membership process for prospect.
- Work interdepartmentally to support external recruitment efforts and ensure effective resolution of girl and adult registration stoppage.
- Support membership/volunteer renewal workflow to retain members and volunteers.
- Maintain knowledge and understanding of registration and volunteer management processes.
- Other duties as assigned.
QUALIFICATIONS
- Associate’s or undergraduate degree or one-year equivalent professional experience in related field (call center, sales, or membership recruitment).
- Experience with customer relationship management and registration systems.
- High attention to detail; completes tasks thoroughly with an eye for detail and attention to accuracy.
- Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to set priorities, multi-task and meet deadlines in a fast-paced environment.
- Demonstrated ability to work with general supervision; must be self-motivated to complete tasks and ask for support when needed.
- Accepts and promotes the values of the Girl Scout Promise and Law.
PREFERRED SKILLS
- 1-3 years of direct sales experience.
- Bilingual (English/Spanish).
- Experience using Salesforce CRM database.
- Proficient in Microsoft Office package: Word, Excel, OneNote, Outlook, Teams.
- Ability to learn new databases and online tools quickly.
- Critical and strategic thinker.
- Ability to exercise discretion, initiative, and appropriate judgment in making sound decisions and in developing solutions to problems.
- Strong organizational and time management skills.
- Knowledge of Girl Scout organization including mission and programs.
WORKING CONDITIONS
- Willingness or ability to work flexible hours, including some nights and weekends.
- Ability to work independently with some supervision.
- Frequent work under stress and under pressure of deadlines with overlapping projects.
PHYSICAL REQUIREMENTS
- Capable of viewing a computer monitor for long periods.
- Frequent sitting, bending, and twisting upper body.
- Capable of lifting up to 30 lbs.
*Must successfully complete a criminal, national sex offender search, and motor vehicle background check. *
Company
Our Mission
Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.
- Website
- https://www.girlscoutsatl.org/
- Telephone
- 800-771-1139
- Location
-
5601 North Allen Road SE
Mableton
GA
30126
United States
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