Director of Programs
- Experience Level
Are you a skilled Director of Programs who believes in lending your skills to end hunger? If so, consider being a Director of Programs for the San Francisco Marin Food Bank.
The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a Director of Programs to help in leading our program efforts of our organization. See job description below and apply today if you would like to join us in our mission to end hunger.
The Director of Programs develops, leads and evaluates staff, volunteers, relationships with program participants and partner agencies, workplans, budgets, contracts, grants and the operations of assigned programs to meet the Food Bank’s strategic goals, ensuring that we are advancing towards our mission to end hunger in San Francisco and Marin counties. The position works regularly out of both the San Francisco and Marin offices in addition to attending meetings and events throughout both communities.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Lead teams performing outreach, enrollment and customer service for diverse, low-income program participants and cultivating and managing relationships with community-based organizations to further our mission to end hunger
- Develop, advance and measure teams’ priorities and SMART goals in alignment with department and organizational vision and strategy focused on feeding more people to reduce the meal gap
- Continually improve effectiveness of assigned programs within allocated resources while enhancing our culture of innovation to reach more people
- Collaborate with Strategy & Analytics and Information Systems teams to oversee the selection, deployment and management of improved technology to enhance the experience of participants and partner agencies and the efficiency and effectiveness of programs and staff
- Work with the Strategy & Analytics and Business Intelligence teams to oversee the collection, management and utilization of teams’ data and evaluation of programs as we intensify our measurement and analytics to fuel data-based decision making
- Continually monitor program operations and business processes and make improvements as required
- Convene regular stakeholder groups to discuss program performance and impact
- Develop and oversee teams’ budgets
- Collaborate with Development and Finance staff to develop, negotiate and report on assigned contracts and grants
- Manage and oversee program operations and deliverables in accordance with contract and grant obligations and federal and state regulations
- Lead preparation for and execution of required audits
- Oversee administration and reporting for assigned teams
- Build effective, integrated, collaborative and inclusive teams by leading the hiring, development and management of diverse staff and volunteers working in both the San Francisco and Marin offices
- Provide authentic and inspirational leadership and ensure accountability to individual and team goals
- Oversee teams’ work planning and performance evaluations
- Minimum 5 years effectively leading diverse teams of staff and/or strategic organization-wide efforts
- 2+ years providing excellent customer service to diverse, low-income communities and/or successful community engagement with community-based organizations serving low-income communities
- Demonstrated success in managing comparable programs, contracts/grants, budgets and related efforts
- Experience managing a major organizational database (preferably participant or customer relationship-management focused) required; success managing the implementation or upgrade of a similar system preferred
- Success creating, implementing and evolving innovative programs and managing change
- Extensive knowledge of Food Bank programs
- Extensive knowledge of Food Bank program Management, reporting and regulations.
- Advanced knowledge of low-income San Francisco and/or Marin populations, service providers, faith-based organizations and neighborhoods
- Excellent verbal communication, interpersonal and customer service skills including de-escalation skills and ability to manage difficult conversations
- Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment
- Excellent written communication skills
- Proficient in MS Office (Excel, Powerpoint, Word etc.) including advanced excel skills
- Excellent analytical and creative problem-solving skills
- Ability to listen, identify, analyze, and guide lay users through system and procedural problems.
- Excellent organizational, time, project and change management skills
- Strong training and meeting facilitation skills
- Ability to work efficiently, effectively, and independently as part of a collaborative team and meet deadlines in a fast-paced environment
- Mediation training/expertise
- Jet report and tableau skills
- Bilingual (Cantonese or Spanish)
CERTIFICATES, LICENSES, REGISTRATIONS:
- Drivers license required
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
(The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
ENVIRONMENT: Standard office with occasional travel to program sites
FINGER DEXTERITY: Requires typing on standard computer.
TALKING: Ability to speak on phone and face to face.
HEARING: Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTIONS: Frequent and regular movements using the wrists, hands, and fingers.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to view computer screens and documents.
PHYSICAL STRENGTH: NOT APPLICABLE.
COMMUNICATION AND COGNITIVE REQUIREMENTS
REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems.
MATHEMATICS ABILITY: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.
LANGUAGE ABILITY: Fluency in English. Fluency in Cantonese and/or Spanish a plus.
Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.
**To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily. The qualifications listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
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