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Client Services Coordinator

Employer
Georgia Center for Child Advocacy (GCCA)
Location
Atlanta / DeKalb
Salary
$12 - $15 Hourly (Depending on experience)
Closing date
Dec 7, 2019

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Focus Areas
Human Services
Job Function
Administrative / Clerical
Position Type
Part Time
Degree Level
Some college
Experience Level
Administrative
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Job Details

Reports to:   Office Manager

Function:             

Represent the Georgia Center for Child Advocacy by projecting a professional, warm and helpful image to clients and their families, callers and visitors; and provide administrative, clerical and other necessary support for the Center and its programs.

Position Responsibilities:

  1. Receive visitors and clients in person and notify proper staff of the arrival.
  2. Answer, screen and route incoming calls to the Center.
  3. Screen visitors and callers while maintaining confidentiality and safety.
  4. Become familiar with the Center’s services and with our community partners
  5. Respond to general phone inquiries, provide accurate, helpful responses
  6. Receive and deliver mail daily to the CEO or Office Manager, and sign for and accept deliveries, notifying proper person of the arrival.
  7. Maintain the waiting room area (adult and child), keeping it organized, tidy and clean.
  8. Watch over child or children in the waiting room when the child’s guardian is being interviewed by a staff member.
  9. Assist in coordinating hospitality for all meetings at the Center, including board meetings, group therapy, case review meetings, trainings, and other meetings as needed.
  10. Maintain and order supplies as needed, including basic office supplies, kitchen & housekeeping supplies,CD’s, and DVDs.
  11. Open and/or close the Center each day, tending to alarm system, fresh coffee.
  12. Maintain new client packages
  13. Provide support to Office Manager as needed.
  14. Other duties as assigned by Sr. Staff to meet the Center’s mission.

Position requirements:

¨     Human Services Bachelor Degree background preferred.

¨     Flexible Work Hours

¨     Warm, outgoing personality, relating well to adults and children

¨     Ability to respond appropriately to changing work environment, with many interruptions and distractions

¨     Helpful attitude and professional phone manner

¨     Knowledge of standard office procedures

¨     Proficient skill in word processing

¨     Ability to organize, initiate, and attend to detail

¨     Willingness to work as part of the team for the betterment of the Center

Company

The Georgia Center for Child Advocacy is a private, non-profit agency that was established in 1987. The Center’s mission is to champion the needs of sexually and severely physically abused children through prevention, intervention, therapy, and collaboration. These services are provided at no cost to children who reside in or were abused in DeKalb or Fulton County. The Georgia Center for Child Advocacy’s role throughout the criminal investigation is to focus on the child’s needs, rather than focusing on the crime itself.

The Center provides a safe, friendly place where a child can end their silence by telling a trained therapist about the abuse during a videotaped interview. In addition, children and families are offered long-term psychological treatment to provide healing and hope for the future.  The Center coordinates with agencies involved in the investigation of physical and sexual abuse and offers education for professionals and adults in sexual abuse prevention.

Through a partnership with Darkness to Light, the Center is leading a statewide inititiative to educate adults across Georgia to prevent, recognize and react responsibly to child sexual abuse.

Our vision is a community without child abuse where every child feels safe.  We work towards this by:

  • Taking the leadership role in Fulton and DeKalb Counties in facilitating collaboration, communication, and appropriate case coordination and management in both sexual and severe physical abuse cases and
  • Developing and building co-located facilities in which social and medical services, law enforcement and prosecutorial resources work together in close proximity, and
  • Providing professional and timely forensic services and psychotherapy at no cost to child victims of sexual abuse, severe physical abuse and child witnesses to homicide, and
  • Providing training to professionals and expert testimony in court cases, and
  • Training adults through a statewide initiative to prevent, recognize and react responsibly to child sexual abuse.
Company info
Website
Telephone
(678) 904-2880
Location
P.O. Box 11270, S.W.
 Atlanta
GA
30310
US
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