Administrative Operations Manager

Tucker, Georgia
Nov 06, 2019
Dec 06, 2019
Focus Areas
Human Services
Position Type
Full Time
Degree Level

Position:   Administrative Operation Manager

Reports To:   COO

Department:  Finance

Location:  Tucker, GA

FLSA:   Exempt

SUMMARY: The Administrative Operations Manager assists the Chief Operations Officer (COO) with overall coordination and effective management of the administrative operations of Wellroot Family Services to promote efficient delivery of services. 

The Administrative Operations Manager maintains high standards of professionalism, efficiency, personal communication, discretion and independent judgment while working with internal and external contacts, including board members. This position entails a wide range of highly sensitive issues under tight deadlines. 


  • Responsible for the day-to-day supervision and coordination of reception staff ensuring adequate coverage for front desk and all functions are carried out in accordance with agreed procedures, protocols and schedules. Regularly evaluate quality of individual and team performance, recommending changes and improvements for the receptionist role.
  • Provide administrative support to COO including management of the COO’s calendar, prioritizing and resolving related conflicts and competing demands, proactively scheduling internal and external meetings and maintaining an organized office.
  • Manage PTO requests of COO’s direct reports and maintain a unit calendar of requested time off.
  • Works closely with the COO on projects and with management of key partners including property, banking, investment, and insurance entities.
  • Administers and verifies contracts and associated documents to ensure timely renewals. As the central depositor of contracts, will monitor and maintain contract documents to ensure compliance with Wellroot policy as well as relative laws/regulations.
  • Coordinate annual renewal of insurance products and application completion. Responsible for reporting of claims and incidents and managing the distribution of annual and on-demand certificates of coverage.
  • Manage and Coordinate the Wellroot scholarship program with external vendor.
  • Undertakes special assignments/projects on a wide variety of issues as requested by the COO.
  • Contributes to the excellent reputation of the COO’s office through professional, friendly and respectful interactions internally and externally.
  • Assist Purchasing and Facilities Manager with administering the procurement and materials management activities within Wellroot Family Services.
  • Coordinate with other support departments such as Human Resources, Accounting, IT, Quality Improvement, and Facilities to ensure successful production operations.
  • Assists with, or prepares and updates, organization’s operations manual and policies.


  • Preferred bachelor’s degree from an accredited college/university


  • Have a minimum of 5 years’ experience of administrative experience
  • Excellent verbal and written communication skills, with proven negotiation skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills with the ability to effectively train others.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Understanding of business and management principles.
  • Proficient with Microsoft Office Suite or related software

Work Environment: This position is located at Wellroot Family Services headquarters in Tucker, Georgia, and the work is conducted in an office setting and across the campus. The ability to maintain a flexible work schedule which is required. Must be able to lift up to 25 pounds. Usually sits in front of a computer 80% of the time.

How to Apply:

Please email (no phone calls) your resume using the following guidelines:

  • Email:
  • Subject line: {Name of Position}
  • Cover letter should include (in bulleted form): Experience and qualifications for this position
  • Specific Salary requirements
  • Potential Start Date

Similar jobs

Similar jobs