Residential Manager

Austell & Tucker, Georgia
Nov 05, 2019
Nov 12, 2019
Focus Areas
Human Services
Position Type
Full Time
Degree Level
Experience Level

Jewish Family & Career Services “JF&CS” is a Georgia non-profit organization with a roughly 13 million dollar budget.  The agency makes hope and opportunity happen by providing integrated programs and services that maximize self-sufficiency and quality of life.  The JF&CS Foundation holds the agency’s endowment and restricted fund assets. JF&CS is now seeking a Residential Manager for Tucker and Austell, Georgia within our Intellectual & Developmental Disabilities Services Program.

PURPOSE: The purpose of this job is to give individuals with developmental disabilities the tools and support to live as independently as possible, while ensuring high quality services are provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Staff Training & Supervision:

  • Supervise house staff; ensure full coverage and scheduling of staff according to individual’s needs and budgeted hours.
  • Participate in the recruitment and hiring process for DSPs.
  • Conduct ongoing performance management of DSPs.
  • Train and orient new DSPs. Complete orientation checklist.
  • Provide and document all on site staff training on an ongoing basis. Perform on the job training and supervision of DSPs on the DSPs shift at least once per quarter. Document training on an individual training accountability sheet.
  • Ensure that DSPs are trained on client’s Behavior Support Plan. Implement as written and ensure that DSPs are implementing the behavior support plan as written and trained and are completing behavior tracking thoroughly and accurately.
  • Schedule and facilitate monthly house meetings to include individuals served and DSPs. Ensure DSP attendance. Complete house meeting notes and all required training.

Providing Services:

  • Maintain constant and ongoing communication with individual’s support team.
  • Serve as first point of contact for all emergency situations. Serve as first responder if presence is needed.
  • Ensure medical and dental appointments, both routine and acute, are scheduled, attended, properly documented and that follow up occurs as ordered.
  • Work with individuals and ISP team to obtain community connections, resources, and develop natural supports.
  • Complete pre-ISP summary and submit to supervisor for approval 30 days before ISP meeting.
  • Act as provider representative in the development of Individual Support Plan (ISP).
  • Ensure that ISP is implemented as written, progress is being tracked, and lack of progress is being reported to ISP team.
  • Teach and monitor individuals in all areas of independent living according to ISP and Service Plan of Care. Ensure that all DSPs are using evidence-based teaching procedures to reach and maintain maximum level of independence according to each individual served.
  • Attend meetings as requested for each individual, offering feedback on progress made and areas of need.
  • Provide transportation using a privately owned vehicle or an agency vehicle as needed for individuals to and from appointments, family visits, recreational and social outings, etc.
  • Oversee all medication procedures and medical protocols and ensure the individual’s health and safety.
  • Maintain a full-time flexible schedule with at least 19 hours per week of direct support as part of the house’s budgeted staffing ratio. Provide backup coverage as necessary to ensure proper staffing ratios.

Regulatory Compliance and Household Management:

  • Ensure that all HFRD, CLA, DBHDD and Medicaid regulations are met. Report areas of concern to supervisor.
  • Ensure that service agreements and all annual documents are completed and signed by all parties at least yearly or with a change in service.
  • Ensure that all progress notes and all other individual & house documentation is complete, thorough and accurate. Ensure that DSPs complete required documentation on paper or in electronic records system as indicated.
  • Ensure that emergency fact sheets are complete, accurate and located in all proper areas. Ensure that emergency fact sheets are updated in the on-call book.
  • Perform at least one unannounced visit to site on an alternate shift at least once per month. Email thorough summary of visit to the DSP on shift with a copy to supervisor. Leave a message on supervisor’s desk phone from the house phone at the time of visit to document date and time.
  • Maintain agency vehicle (e.g. ensure routine maintenance such as oil changes and tune ups are done and vehicle is washed and vacuumed). Take vehicle to shop as directed by the fleet manager.
  • Keep track of house maintenance and service needs. Report repair needs. Execute routine maintenance tasks.
  • Ensure maintenance, documentation and accuracy of house and individual financials.
  • Complete and oversee all documentation as requested.


  • Participate in division’s on-call phone rotation. Respond to emergency calls as specified in emergency response procedure.
  • Attend mandatory all staff meetings, House Manager meetings, and any other trainings or meetings as required.
  • Communicate regularly with supervisor on individual’s progress, issues and concerns as they arise.
  • Meet all deadlines.
  • Other duties may be assigned.


  • The ability to organize, mediate, to be creative, multitask, empathetic, and willing to learn.This includes the development of plans, completion of assessments and daily documentation.Must have knowledge of counseling techniques, behavior modification strategies, medical and psychological aspects of disabilities, able to use the English language, and communicate clearly.Must be able to manage time effectively, to work alone and as a team member.
  • Must have a current Georgia State Driver’s License and insured privately owned vehicle.


  • Bachelor’s or Associate’s degree preferred, preferably in the area of human services. Must have at least one year of experience with individuals with developmental disabilities. Residential experience preferred. Supervisory experience preferred.

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