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Live Chat Navigator

Employer
Pennsylvania Legal Aid Network, Inc.
Location
Harrisburg, Pennsylvania is headquarters but the job can be located anywhere
Salary
Base salary is $40,000. Salary depends upon experience. Also health, dental, eye, retirement
Closing date
Dec 1, 2019

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Focus Areas
Civil Rights / Advocacy, Crime / Legal-related, Human Services
Job Function
Legal, Technology / Data Management
Position Type
Full Time
Degree Level
High School
Willingness to Travel
up to 25%
Experience Level
Entry-level

This Live Chat Navigator position is associated with a new project of the Pa. Legal Aid Network (PLAN).

The position is a remote one, from any location, not at PLAN offices and does not require being a lawyer.

The Navigator will help users of the crime victims portal of the palegalaid.net website find programs, resources, and information needed by the user, through a new live chat feature. The person will not offer direct legal advice. The site will be staffed six days per week from 1 to 9 p.m. Staffing those hours will be divided between the Navigator and the Coordinator/Navigator. Initially, before live chat goes live, the position will also include development of materials. When active, it will also include tracking of data and results, based upon the navigation assistance provided.

The person must be English and Spanish bilingual.

This position will start as soon as filled.

Apply with a cover letter and resume to info@palegalaid.net

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