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IT Manager

Employer
Wellroot
Location
Atlanta, Georgia
Closing date
Nov 26, 2019

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Focus Areas
Human Services
Job Function
Technology / Data Management
Position Type
Full Time

Job Details

Position:  IT Manager

Reports to:  CFO

Department:  Finance

Location:  Tucker, GA

FLSA:  Exempt

Job Summary: The IT Manager provides client service and Backoffice support staff in our four local offices. This position plays a critical role in supporting our employees' IT needs with a "white glove" approach. The position will report directly to the CFO.

Responsibilities:

  • Provide general helpdesk support to staff including but not limited to troubleshooting hardware/software related issues.
  • Function as the main point of contact and provide full range of IT support in line with "service excellence" and global standards to employees.
  • Responsible for technology resource availability and appropriate coverage during working and after-hour events.
  • Act as a "working" lead and be responsible for resolving service tickets and ensuring that incident queue management goals are met.
  • Experience in Cisco network management, including switches, firewalls, and wireless systems.
  • Knowledge of Microsoft cloud technologies including Azure, Active Directory, and Office 365 implementations supporting remote work locations.
  • Working knowledge of cybersecurity standards and defense in use at SMB size businesses.
  • Working knowledge of VOIP phone systems such as Zoom cloud meeting and phone.
  • Responsible for purchasing, inventory, resource and asset management including laptops, cellphones, desktops, and software assets.
  • Assist with and organize local office projects that require IT assistance, supervising firm-wide IT directed projects and supervising move, add and change requests
  • Manage and maintain physical security access for staff via badge and card reader system.
  • As the organization grows: lead, motivate and develop the team to deliver effective support to users; coordinate the efforts of local vendors, as appropriate.
  • Lead by example and make sure all users are treated equitably and with the highest service. Assist all levels of personnel.
  • Act as an escalation point for any problems that the staff are unable to resolve.
  • Work with staff and internal teams to raise IT standards assuring adherence to all local and regional IT operational standards.
  • Other duties, as assigned, to fully meet the requirements of the position.

Requirements:

  • Bachelor's degree or equivalent experience required
  • 3+ years in End User Support experience.
  • Ability to interact with all levels of personnel as an advocate for user interest.
  • Self-directed, independently motivated and able to work well with minimal supervision.
  • Experience with supervising team of IT professionals.
  • Ability to build strong relationship with our UMCH members and firm-wide IT Staff.

Work Environment: The work is conducted in an office setting and across the campus. Fast-paced, working with vulnerable clients. The ability to maintain a flexible work schedule which will include evenings and weekends is required. Must be able to lift up to 25 pounds. Usually sits in front of a computer 80% of the time.

How to Apply:

Please email (no phone calls) your resume using the following guidelines:

  • Email: WeWork@wellroot.org
  • Subject line: {Name of Position}
  • Cover letter should include (in bulleted form): Experience and qualifications for this position
  • Specific Salary requirements
  • Potential Start Date

Company

Our mission: We restore children and families from trauma through Jesus Christ.

Our vision: We envision a world where every child is raised in a loving, compassionate, and nurturing home.

 

Foster Care in GeorgiaFor nearly 150 years, Wellroot Family Services has been leading the effort to transform the lives of children and families in Georgia. Through our four programs, Wellroot cares for and encourages the growth and healing of children, young adults and families in and affected by the foster care system of Georgia.

Wellroot first opened its doors in 1871. Its name at the time, though, was The Decatur Orphans’ Home. Its mission was to serve the needs of children who had been orphaned during the Civil War. Over the next several decades, the needs of children and families in Georgia changed, as did the focus and programs of The Decatur Orphans’ Home, whose leadership continued to grow and transform the organization in order to better meet those needs. In 1934, after 63 years as The Decatur Orphans’ Home, The Board of Trustees approved a name change that would better reflect the growth of the organization, along with its potential as an Foster Familiesagency of the Methodist Church. The new name was The Methodist Children’s Home.  Thirty-six years later, in 1970, “United” was added to the name, reflecting the continued growth and transformation of the Methodist denomination.

The needs of children and families in Georgia continue to change and true to our heritage, the programs and focus continue to be transformed in order to better meet those needs.

In December 2018, the Board of The United Methodist Children’s Home approved another name change, one that better reflects the growth of the organization, along with its potential as an agency of The United Methodist Church. After 49 years of operating as The United Methodist Children’s Home, our organization is now called Wellroot Family Services.

Built on industry best practices, our Christian faith and bold, new innovative approaches toward child welfare, Wellroot is the leading faith-centered family services organization in Georgia. As an agency of The United Methodist Church in North Georgia, Wellroot Family Services’ programs were designed to respond to the needs of children and families through faith-centered service. With a focus on supporting youth from infancy through early adulthood, we help people reach their God-given potential through the encouragement and love of a healthy home.

Company info
Website
Telephone
404-327-5878
Location
1967 Lakeside Parkway, Suite 400
Tucker
GA
30084
United States

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