Program Supervisor (Jaqui' Foundation)

JAQUI’ FOUNDATION                                                                                                           

POSITION TITLE: Program Supervisor

SUPERVISOR:    Program Director

DIRECT REPORTS:  Lead Instructors, Instructors, On-Call Instructors, Volunteers and Consumers

SUMMARY:

The Program Supervisor oversees and supports all programs’ Lead Instructors, Instructors, On-Call and Volunteers through scheduling, staff development and training, consumer and family support and paperwork. This position is the point person for all agency human resource needs, inclusive of the lifecycle of a staff member from hire to retention/departure.

DUTIES AND RESPONSIBILITIES:

• Oversight of all programs’ Lead Instructors, Instructors, On-Call and Volunteers.
• Ensure coverage and scheduling of staff throughout the region.
• Provide services to consumers as need.
• Ensuring all consumer and agency paperwork completed by staff is submitted in a timely manager. 
• Establish and maintain a constructive and appropriate relationship with consumers.
• Oversee staff and with the support of the Program Director to complete staff reviews.
• Provide appropriate training or supports to all staff members upon hire and on an on-going basis.
• Document training and support services utilizing data collection and consumer log forms, and prepare monthly progress reports on the consumer’s progress toward stated objectives of the relevant instruction.
• Act as a mandated reporter; contacting APS/Ombudsman services as needed and complete all necessary reports. 
• Assist Program Director with training of new staff members.
• Work with the management team to develop and/or lead internal staff trainings.
• Travel as needed with and to the consumer.
• Support the Program Director in developing and implementing an administrative plan and procedures defining lines of responsibility, workloads, and staff supervision
• Review all written reports prepared by Lead, instructional and support staff, including assessments, monthly progress reports, prepare quarterly and annual reports, and additional documentation.
• Develop and oversee comprehensive program evaluation of the program.
• Supervise Lead and Instructional Staff in their delivery of service and support to consumers including monthly staff meetings and meetings between consumers and their stakeholders.
• Oversee and manage recruitment, retention, appraisal and termination of staff with support of the Program Director.
• Assure that all program staff is competent to provide the services necessary to meet individual consumer needs.
• Schedule, supervise and evaluate program staff including the application of appropriate disciplinary and termination procedures when necessary.
• Provide one to one on the job training to new staff.
• Support instructional staff in overseeing their programs and responsibilities through training, goals and reviews.
• Review and Oversight of agency documentation (i.e. Employee Handbook, Policies and Procedures, Trainings, etc).
• Ensure that all staff are trained in and guarantee the rights of all consumers, as defined in Title 17, including appropriate reporting procedures when any violation of rights occurs or is suspected.
• Coordinate periodic quality assurance evaluations of the Jacqui’ services and staff.
• Perform first aid and cardiopulmonary resuscitation (CPR), and emergency consultation, as appropriate to the need with respect to any specific consumer.
• Must act as a Mandated Reporter, and responsible to report any known or suspected adult abuse.
• Must comply with applicable federal, state and local regulations and law.
• Other duties as required.

​EDUCATION/ QUALIFICATIONS FOR POSITION:

• Has a Bachelor of Arts Degree in Education, Psychology, Human Services or other relevant field Required; Masters degree in a related field preferred.
• One year experience supervising staff directly.
• Good oral and written communication skills.
• Ability to be a self-starter, multi-task and resourceful; works well under pressure.
• Ability to recruit consumers and staff.
• Ability to develop professional working relationships with stakeholders and community members.
• Demonstrates good oral and written communication skills.
• Has a reliable vehicle and is willing to support in individuals throughout the East Bay, including:  Oakland, Richmond, Vallejo, San Leandro, Antioch and Concord.  In addition, North Bay and the Peninsula as needed.
• Has a TB clearance, current CPR and First Aid certification, valid California driver’s license, clean DMV printout and current automobile insurance.
• Available hours through all shifts: day, evening and weekends (as needed).
• Ability to represent Jaqui’ Foundation in a professional manner.

PHYSICAL REQUIREMENTS:

• Ability to lift at least 50 lbs as needed
• Ability to stand, stoop, and bend – frequently
• Ability to drive their own vehicle and transport consumers regularly

LICENSING REQUIREMENTS:

• Valid California Driver’s License/ID
• Proof of negative TB test results
• Verification of good physical health by physician
• CPR Certification/First Aide Training
• Ability to obtain criminal fingerprint clearance
• At least 18 years of age