Lead Intake Coordinator

Atlanta, Georgia
$35,000 with full benefits
Oct 10, 2019
Nov 09, 2019
Position Type
Full Time
Degree Level



Action Ministries, Inc.

Position Title:    Lead Intake Coordinator     Salary $35,000

Program Locations Defined:  Metro Atlanta and surrounding counties


Reports to:  VP of Programs

Position Mission:  The Intake Coordinator ensures that program applicants are screened for program eligibility, to include the completion of the VI-SPDAT, manage various CE systems, ensure compliance , and quality service for Intake department. 


Evaluator:  VP of Programs


Action Ministries Mission:  Action Ministries mobilizes communities to address the challenges of poverty by focusing on hunger relief, housing and education.


Duties and Responsibilities include, but are not limited to the following:

  • Schedule and conduct intake and follow-up appointments with program applicants, including screenings via telephone, in person, in homeless shelters and other outreach/recruitment sites.
  • Understand and communicate the program’s eligibility and admission criteria to potential enrollees.
  • Assess households’ immediate service needs, providing referrals when necessary for immediate services.
  • Document intake screenings and maintain records for each applicant and enrolled participant.
  • Provide accurate and immediate referrals to community partners
  • Oversee data entry and accuracy for CE project in HMIS.
  • Facilitate/attend case conferencing with community partners
  • Collect required documentation for program enrollment and scan documents for digital archiving.
  • Assemble intake reports including spreadsheets to summarize data, responsible for the accuracy of these reports.
  • Responsible for the tracking of agency referrals
  • Weekly Outreach required- Overseeing and updating of the Status and Outreach Logs
  • Participate in coordinated entry meetings and homeless coalition meetings.
  • Participate in ongoing training and coordinated entry system updates.
  • Completion of other tasks as assigned by Vice President of Programs.
  • Prepare formal letters and enclosures for distribution to applicants and referral sources.
  • Other duties as assigned.

  Skills, Attributes, & Qualifications:  


  • Bachelor’s degree in human services or related field required.
  • Experience in housing intake, case management, and/or community outreach strongly preferred.
  • Strong ability to multitask and work in a fast-paced environment.
  • Solid organizational skills/strong communication and writing skills required.
  • Willingness to attend occasional events outside of normal business hours.
  • High energy level to complete assigned work and meet deadlines.
  • Valid Driver’s License, reliable vehicle, and ability to drive within a multi-county service area
  • Ability to use holistic, client-centered approach.
  • Ability to effectively resolve conflict and cope with crisis situations.
  • Proficiency in Microsoft Office (Word, Excel, Publisher, Outlook, PowerPoint, etc).
  • Proficiency using HMIS systems (i.e. ClientTrack, Easy Trak, Care Notes, etc.)


Action Ministries, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status.


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