Receptionist

Position Title: Receptionist

Openhouse seeks a dynamic, resourceful, and organized Receptionist who is passionate about providing superlative customer service and resolute in the belief that everyone deserves to be treated with professionalism and respect. The Receptionist works closely with the Operations Manager to provide a welcoming and inviting environment at an innovative and bustling LGBTQ senior center. 

The Receptionist will provide exemplary front desk support functions including greeting visitors, coordinating telephone communications, providing information, and monitoring the front lobby. A warm and engaging interpersonal demeanor and a pleasant community service focused attitude are essential. 

Position Summary

The public face and voice of Openhouse, the Receptionist offers hospitality to community members, volunteers, staff, and guests, consistently providing a positive impression and pleasing experience of Openhouse. They will be proficient in Openhouse cultural competency standards in order to create a gracious and generous space for all who seek our services. The position is full-time (1.0 FTE), non-exempt, and has no supervisory responsibilities. This Receptionist position may require working one weekend day, and the schedule will be adjusted to accommodate this change in schedule. The position reports to the Operations Manager.

About Openhouse

Openhouse was founded in 1998 to enable LGBTQ seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, high-impact direct services, and innovative community programs. Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security. As the initiator of the movement to meet the needs of LGBTQ older adults in San Francisco, Openhouse is a dynamic and entrepreneurial organization on the leading edge of this growing field at the local, state, and national levels. 

Essential Functions

1. Greet people with a smile; offer genuine hospitality and deliver extraordinary service to the community; 

2. Greet persons entering establishment, determine nature and purpose of visit, and direct as appropriate to specific person or destination;

3. Answer incoming calls in an enthusiastic tone, and in a manner consistent with the mission and values of Openhouse: answer questions, provide information, take messages, and route calls;

4. Maintain organized and presentable front desk and lobby area;

5. Maintain continuity within primary work team by documenting and communicating actions and irregularities;

6. Assist in clerical or administrative support tasks as needed and/or directed 

(filing records, checking and collecting badges, maintaining visitor logs, and other functions);

7. Build and maintain collegial and supportive relationships with Openhouse volunteers, including front desk volunteers;

8. Maintain safety and security by following policies and procedures; actively participate in Openhouse safety and security culture;

9. Provide direct support as needed to Openhouse work teams as needed including assistance with RSVPs for programs and events;

10. Additional duties as assigned.

Knowledge, Skills, and Abilities Required To Perform Essential Job Functions

1. Experience working with LGBTQ older adults—or equivalent experience working with other populations with unique socialization and service needs—is ideal;

2. Extensive customer service experience; 

3. Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); 

4. Outstanding communication skills including friendliness, active listening, empathy, and confidence; 

5. Strong interpersonal skills including tact, patience, and flexibility, as well as the ability to give and receive feedback;

6. Ability to maintain confidentiality when dealing with sensitive and proprietary information; 

7. Ability to remain calm under pressure; 

8. Creative problem-solving skills including good judgment, team orientation, and emotional intelligence; 

9. High dependability, integrity, and conscientiousness; excellent time management skills;

10. Committed to diversity and able to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.

Physical Requirements 

Physical skills and ability to perform work that requires sitting, walking, stooping, bending, and lifting up to 35 pounds. Must pass tuberculosis screening.

Compensation

This position is full time (1.0 FTE), and compensation is commensurate with experience. The position includes health, dental, vision, Long-Term Disability, and Employee Assistance Program benefits. On the first day of the quarter following one year of service, this position is eligible to participate in a 401(k) with agency match. Robust PTO accrual rates. 

To Apply

Email cover letter and resume detailing your qualifications and interest in the position to info@openhouse-sf.org; fax to (415) 296-8008; or mail to 65 Laguna Street, San Francisco, CA 94102. 

No phone calls accepted. 

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people, and people with disabilities are encouraged to apply.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.