Certification Maintenance Specialist I

Johns Creek, Georgia
Oct 07, 2019
Nov 06, 2019
Focus Areas
Education, Healthcare
Position Type
Full Time
Degree Level
Willingness to Travel
Not willing to travel
Experience Level

Voted one of Modern Healthcare’s Best Places to Work in Healthcare for 2019!

Position Overview

The Certification Maintenance Specialist I is responsible for processing certification maintenance, credentialing, and continued medical education (CME) audit materials according to established NCCPA standards. This position reports into the Director, Certification Maintenance & Information Services and supports NCCPA’s credentialing and certification maintenance goals.

Responsibilities and Duties

  • Performs all aspects of the credentialing, continued medical education (CME) audits, and conference logging processes.
  • Maintains contact with state licensing boards regarding credentialing and the State Board Portal.
  • Responds to CME related questions from external and internal customers via phone, email, and written correspondence.
  • Performs CME audits according to established standards.
  • Assists Physician Assistants with the process of regaining certification.
  • Assists conference providers with conference logging instructions via email and phone.
  • Manages conference provider database.
  • Performs data entry and clerical support as needed by the department.
  • Aids the customer support team by answering phone calls from Physician Assistants.
  • Actively participates in process improvement projects as assigned.
  • Supports other team members as needed.

Required Education and Experience 

  • Associates Degree or higher, preferably in business or healthcare.
  • Two or more years of experience as an administrative assistant or similar clerical role.
  • Excellent organizational skills with a strong attention to prioritization and detail.
  • Ability to read and interpret organizational policies and procedures.
  • Excellent communication skills, both verbal and written.
  • Strong analytical skills with results-oriented, decision-making ability.
  • Working knowledge of Microsoft Office Suite
  • Demonstrated ability to collaborate with management and cross-functional

Preferred Education and Experience

  • Bachelor’s Degree preferably in business or healthcare.
  • Two years previous experience in medical credentialing.

Benefits and Perks

  • NCCPA employees enjoy a standard work week of 37.5 hours, Monday – Friday between the hours of 8:30 am – 5:00 pm.
  • NCCPA offers a competitive compensation and benefit package for our valued employees. Benefits include group medical, dental and vision coverage, health reimbursement arrangement, life insurance and short- and long-term disability coverage. In addition to time off for holidays, our employees enjoy a generous paid time off program for vacation, personal and sick time, flexible time, and telecommuting.
  • Other benefits include a robust 401(k) plan, profit sharing as well as flexible spending, and tuition and health club reimbursement programs. We also offer a complimentary snack bar.  
  • NCCPA offers Educational Reimbursement up to $5,250 per calendar year and extensive opportunities for Training and Professional Development Reimbursement.

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