Certification Maintenance Specialist I
- Experience Level
Voted one of Modern Healthcare’s Best Places to Work in Healthcare for 2019!
The Certification Maintenance Specialist I is responsible for processing certification maintenance, credentialing, and continued medical education (CME) audit materials according to established NCCPA standards. This position reports into the Director, Certification Maintenance & Information Services and supports NCCPA’s credentialing and certification maintenance goals.
Responsibilities and Duties
- Performs all aspects of the credentialing, continued medical education (CME) audits, and conference logging processes.
- Maintains contact with state licensing boards regarding credentialing and the State Board Portal.
- Responds to CME related questions from external and internal customers via phone, email, and written correspondence.
- Performs CME audits according to established standards.
- Assists Physician Assistants with the process of regaining certification.
- Assists conference providers with conference logging instructions via email and phone.
- Manages conference provider database.
- Performs data entry and clerical support as needed by the department.
- Aids the customer support team by answering phone calls from Physician Assistants.
- Actively participates in process improvement projects as assigned.
- Supports other team members as needed.
Required Education and Experience
- Associates Degree or higher, preferably in business or healthcare.
- Two or more years of experience as an administrative assistant or similar clerical role.
- Excellent organizational skills with a strong attention to prioritization and detail.
- Ability to read and interpret organizational policies and procedures.
- Excellent communication skills, both verbal and written.
- Strong analytical skills with results-oriented, decision-making ability.
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate with management and cross-functional
Preferred Education and Experience
- Bachelor’s Degree preferably in business or healthcare.
- Two years previous experience in medical credentialing.
Benefits and Perks
- NCCPA employees enjoy a standard work week of 37.5 hours, Monday – Friday between the hours of 8:30 am – 5:00 pm.
- NCCPA offers a competitive compensation and benefit package for our valued employees. Benefits include group medical, dental and vision coverage, health reimbursement arrangement, life insurance and short- and long-term disability coverage. In addition to time off for holidays, our employees enjoy a generous paid time off program for vacation, personal and sick time, flexible time, and telecommuting.
- Other benefits include a robust 401(k) plan, profit sharing as well as flexible spending, and tuition and health club reimbursement programs. We also offer a complimentary snack bar.
- NCCPA offers Educational Reimbursement up to $5,250 per calendar year and extensive opportunities for Training and Professional Development Reimbursement.