Patron Services Associate

MODA seeks a highly-energetic, radically-friendly patron services associate to help us welcome visitors to the museum and guests to MODA events. Working 20-30 hours/week, this associate will also assist with a wide-range of crucial tasks. Patron services associates work under the guidance of the Assistant Director. We ask them to:

• Be actively interested in design as a creative process that inspires change, transforms lives, and makes the world a better place, and have a passion for sharing that interest with others
• Act as an ambassador for exhibitions, membership, children’s programming, adult programming, Design Club, and development
• Be an enthusiastic participant in the museum’s campaign for radical friendliness
• Be interested in getting to know MODA’s visitors, members, donors, staff, volunteers, and friends and becoming an integral part of the community
• Welcome and accommodate all visitors in order to provide the best possible museum experience
• Act as a leader and collaborative colleague at all times
• Exhibit generosity, creativity, and common sense at all times
• Assist other staff in performance of their duties as required
• Assist with exhibition installation / de-installation as necessary and needed
• Assist with planning and execution of events as needed
• Assist with private events at MODA
• Be a supremely capable and enthusiastic collaborator
• Attain proficiency with our customer relationship management system, ALTRU
• Process transactions following proper POS procedures
• Collaborate with other team members to ensure the success of design education programs presented to the general public
• Communicate effectively and show guests that they are welcomed and appreciated for their patronage, with the hope that they will have an enjoyable visit, return soon, and possibly join as members
• Deliver all levels of admissions service including explaining Museum programs and exhibits to the public, processing admissions, interacting with guests in museum galleries and at museum events, and selling tickets and memberships
• Ensure the general cleanliness, neatness, and accessibility of MODA’s public and private spaces
• Help maintain database while working at front desk or as requested
• Keep 3D printers running and interact with public to help them understand the 3D printing process (Don’t know about that? No worries! We’ll teach you!
• Perform a variety of miscellaneous duties such as answering phones, picking up supplies, making arrangements for use of museum facilities, opening/closing museum and performing associated cleaning activities, re-stocking the store, etc.
• Assist in keeping store tidy and stocked

This team member will work 20-30 hours at MODA, including some evenings and weekends. Schedule can vary somewhat from week-to-week. This position requires a great deal of verbal and social interaction with visitors and colleagues.