OFC Program Manager
- Degree Level
Operation Family Caregiver (OFC) is a unique coaching program launched in 2013 by the Rosalynn Carter Institute for Caregiving (RCI). The program provides free and confidential support to the families of those who have served our nation and return home with visible or invisible injuries (including post-traumatic stress, traumatic brain injury, and/or other physical disabilities). OFC is delivered by a coach, who trains and empowers people in this new role of “caregiver.” The program has impacted nearly 1,000 families to date and has resulted in reduced caregiver depression and health complaints, and an increase in caregiver satisfaction with life.
The Program Manager position will be responsible for managing the day-to-day aspects of the program, including supervising staff; establishing and managing relationships with partners (in collaboration with the executive director); overseeing the supervision of coaches; increasing recruitment of caregivers into the program; and directing relevant communications, data analysis, and research as it supports the program. They will also work closely with RCI’s staff to manage the program budget, including current and prospective grants. The ideal candidate will be an experienced professional who has expertise managing multiple priorities, can communicate efficiently and effectively with various stakeholders, and is successful at developing and managing relationships.
This is an established program in its fifth year, successful so far and ready to scale. We are currently putting into place new systems that will position the program for growth, including installing a new data collection system, establishing new content partnerships, and completing a program evaluation that will help identify what has worked and what direction the program should take going forward. We are looking for a Program Manager who can learn from these findings and use the new systems as a launchpad to take the program to the next level. This may require updates to program protocol and procedures, so experience with program development and implementation will be beneficial.
Because RCI is headquartered in Southwestern Georgia, one of the key responsibilities for this position is to strengthen Operation Family Caregiver’s presence and relationships within the military and veteran community in Washington, DC. This will require being highly visible: serving as a spokesperson at conferences or with media, attending events and conferences, and meeting with people of a variety of experiences and backgrounds. As such, the Program Manager should have experience or an understanding of military culture.
The Program Manager for Operation Family Caregiver will report to RCI’s Executive Director who is based in Americus, Georgia. This is a remote position, and a successful candidate will be self-motivated and resourceful. Someone successful in this position will be collaborative and work well in partnership with others. Occasional travel will be required.
This is a grant-funded position, and employment is contingent upon grant funding.
- Design, implement, and coordinate program activities and conduct research to achieve program goals
- Collect, compile and analyze information relevant to programs
- Adhere to project timelines; track and maintain budget expenditures; and ensure timely high-quality implementation
- Coordinate program meetings, site visits, outreach activities, and events
- Keep up-to-date on information tracked in databases and prepare reports on projects
- Facilitate communication by answering partner inquires, and presenting activities and results
- Supervise and support outreach staff to locate and reach military caregivers who could benefit from this program
- Supervise and support training and implementation staff on program delivery, site support, coach supervision, and partner engagement
- Support communications staff in developing collateral materials, social media posts, talking points, and other communications materials to contribute to raise awareness and generate referrals
- Establish a presence and credibility for OFC
- Conduct phone calls and meetings with military and veteran organizations to introduce them to OFC
- Secure speaking engagements on panels or at events sponsored by local organizations, etc.
- Attend networking meetings with veteran and military organizations, social service and community care providers, acting as an ambassador for OFC
- Performs other related duties as assigned
- Bachelor’s degree in a related field
- Exposure to, and familiarity with, military culture
- Valid driver’s license
- Familiarity and comfort with technology for data collection and measurement
- Experience with program design and implementation