Member Services Manager

C4 Atlanta
Downtown Atlanta
$15/hour. Min 20 hrs/week. Potential to be full-time in a year. Professional development funds.
Sep 05, 2019
Sep 30, 2019
Position Type
Part Time
Degree Level
Experience Level

Opening: Member Services Manager (PT)

Pay Rate: Part Time Hourly - $15/hr

Reports to: Executive Director

Deadline to Submit: September 30, 2019

Work Schedule: 20 hours/week, with a max of 30 hours/week during heavy work weeks. Some flexibility to set schedule. Regular hours must fall within C4 Atlanta office hours: Monday – Friday, 11am -7pm. Some weekends required by program necessity. This position has the potential to expand into a full-time position.

Position Summary: C4 Atlanta announces an opening for part-time Member Services Manager. The Member Services Manager position is primarily responsible for overseeing the Membership activities at C4 Atlanta, membership growth and retention, and community outreach. This is a part-time position; however, the position has the potential to expand to full time. Candidate will be hired on 90-day trial basis, with full employment pending staff review after 90 days.

Essential Duties and Responsibilities:

  • Serve as primary point of contact for all member services provided by C4 Atlanta.
  • Communicate the benefits of C4 Atlanta membership to non-member artists.
  • Meet monthly goals for membership growth and retention.
  • Regularly attend (2-3 monthly) community events as an ambassador of C4 Atlanta’s programs and services.
  • Create and execute plans for attracting new member segments to C4 Atlanta.
  • Expand member benefits program.
  • Develop and nurture key stakeholder relationships with other arts organizations and community partners.
  • Oversee membership data entry and data collection. Track and enter new memberships. Communicate Membership Renewals each month.
  • Extract database information for marketing and recruitment purposes.
  • Produce and execute the Atlanta Unified Auditions and Designer Meet and Greet each year as the primary project manager
  • Coordinate and facilitate Ignite Lite workshops with community partners. Program curriculum and training provided by C4 Atlanta.
  • Oversee application process for ArtsForce Fiscal Sponsorship program.
  • Track donor activity of fiscally sponsored projects. Verify that projects meet all mandatory standards for program compliance.
  • Share member stories, information and relevant content on C4 Atlanta’s social media platforms.
  • Update membership information on C4 Atlanta website and on social media
  • Be an ambassador for C4 Atlanta within Fuse Arts Center
  • Help maintain common spaces within Fuse Arts Center
  • Share C4 marketing online and through social media as needed.
  • Other tasks as needed.

Qualifications of Ideal Candidate:

  • Strong interest in arts and culture a must.
  • Professional experience in the arts or relevant field
  • Some previous event production or project management experience.
  • Ability to type 40 WPM.
  • Strong attention to detail. This position handles a LOT of data and communications.
  • Previous Customer Relationship Management (CRM) software or database software experience a MUST.
  • Ability to lift 30lbs.
  • Clean Driving Record and valid driver’s license.
  • Reliable mode of transportation.
  • Outgoing personality. Enjoys meeting new people and sharing things they are passionate about.
  • Experience with facilitation, teaching or public speaking
  • High tolerance for working on many projects at the same time for long stretches of time.
  • Ability to work individually and as a team.
  • Strong writing skills
  • Basic understanding of Twitter, Facebook, Instagram, PowerPoint, Excel, Google Suite, Dropbox, Mailchimp (or similar email management software) and Canva.

Not Required, But a Huge Plus: Previous skills in design, marketing, video production, audio production or podcasting; Previous experience with Adobe Suite or Wordpress, Fluency in Spanish.

C4 Atlanta will offer:

  • Paid Parking
  • Some flexibility to set weekly schedule.
  • Pay for all hours worked weekly. This is not a job where we pay you for 20 hours and expect you to work 40 hours.
  • On job training (outside of basic computer skills)
  • Tuition waiver for any desired professional development classes with C4 Atlanta
  • Regular professional development opportunities as available.

To Apply: No calls please. If interested, please email the following to no later than September 30, 2019:

  • A cover letter including anticipated start date.
  • A professional resume highlighting relevant educational and professional experience.
  • Writing Prompt: Please submit a short plan (1-2 pages max) to increase C4 Atlanta’s professional artist membership in the 18-24 age segment. Please include tactics to reach this target market and what member benefits you would emphasize as most attractive to this age group.

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