Director of Business Operations

Hi Hope Service Center
Lawrenceville, Georgia
Aug 31, 2019
Sep 30, 2019
Job Function
Accounting / Finance
Position Type
Full Time
Degree Level
Willingness to Travel
up to 25%
Experience Level

Director of Business Operations


Department:                               Finance

Job Status:                                 Full Time

Reports To:                                Chief Operating Officer (COO)

Amount of Travel Required:  10 - 20% (as needed)

Job Type:                                    Senior Management                                

Positions Supervised:            2

Work Days & Hours:               9:00 am until 5 pm (Monday – Friday)


With a rich history spanning nearly 6 decades, Hi-Hope Service Center is a Lawrenceville, Ga based nonprofit organization that supports individuals with disabilities and their families to live rich, full, active lives. Hi-Hope is dedicated to enhancing the capacity of individuals with disabilities to live, work, and participate as active members of their communities. We will enable each individual to achieve their maximum personal independence while demonstrating excellence in service and support. In addition to day services and supported employment, Hi-Hope supports 5 homes located throughout Gwinnett County. Home to 4 individuals each, these homes are staffed 24 hours a day by Hi-Hope employees who are committed to helping individuals live healthy, safe, fun, rich lives.


The Director of Business Operations (DBO) is responsible for Hi-Hope’s accounting department and oversight/management of other administrative areas including technology and facility/fleet maintenance.  The DBO assists the CEO and the COO with setting organizational strategy and is an integral member of the Senior Management Team. The DBO has a key role in providing financial analysis, driving innovation and efficiency, tracking outcomes and ensuring reporting to and compliance with all regulatory agencies.  The DBO is an important resource to the organization’s Board of Directors and serves as a liaison for key relationships to include bankers, auditors, payroll providers and other financial/operational constituents.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Oversee day-to-day accounting operations including accounts payable, accounts receivable and payroll.
  • Supervise the Staff Accountant in completing regular payroll duties; ensuring payroll is done accurately and timely with correct posting to general ledger system.
  • Monitor and maintain outsourced timekeeping system to ensure accurate collection of time records for employees.
  • Prepare monthly accrual-basis financial statements, including reconciling balance sheet accounts, budget to actual variance reports, income statements and other related schedules and P&L projections.
  • Present quarterly financial statements and other relevant information to the Finance Committee of the Board of Directors and the Board of Directors.
  • Provide financial analysis to managers and other internal constituents to support management decisions, planning and strategy development.
  • Develop relevant performance benchmarks including budget to actual results and relevant performance ratios.
  • Ensure compliance with GAAP standards as well as state and federal regulatory requirements.
  • Coordinate with external auditors for the annual audit and preparation of tax return.
  • Develop and monitor compliance with internal controls, policies, and procedures within throughout the organization.
  • Responsible for monthly and quarterly reporting to funder and granting agencies
  • Provide financial data for grant proposals as requested.
  • Prepare cash flow analysis and projections as needed/requested.
  • Coordinate with department managers to develop the annual budget and modify budget as required.
  • Perform comprehensive review of all donor-restricted revenues on a monthly basis.
  • Actively participate in organizational strategic planning. Compile financial information used for planning process.
  • Provide oversight for Social Security funds received on behalf of individuals, apply for representative payee status for new individuals, terminate representative payee status for individuals being discharged, and contact Social Security Administration to resolve any related issues.  Complete documents for Social Security Administration as needed and ensure timely mailing to SSA.
  • Assist COO and CEO with strategic planning and reporting as requested.
  • Respond to other information request as needed.
  • Adhere to all agency policies and procedures, Medicaid regulations, CARF and DBHDD standards for all providers.
  • Other duties as assigned


Education: Bachelor’s Degree from an accredited college in Accounting.  MBA/CPA preferred.

Experience: Five years of work experience in Accounting/Finance, operational and strategic planning, supervising/leading others and significant experience with financial software. Prefer experience in facility/fleet management and/or coordination/implementation of technology.

Computer Skills: Proficiency with various software packages i.e. MS Office, Database (Access).

Certifications & Licenses: CPR/AED and First Aid certification, valid Georgia Driver's license; Transportation and Vehicle Emergency Evacuation training and De-escalation Techniques (QBS) certification within 90-days of employment.

Other Requirements: Must be 21 years old, must have an acceptable pre-employment physical and capable of lifting a minimum of 50 pounds walking, bending, squatting, reaching up, out and over; negative drug screening result and a tuberculosis (TB)screening or X-ray; and have an acceptable motor vehicle record with no more than two moving violations in a three year period within the last five years of a seven year motor vehicle record report, vehicle liability insurance and an acceptable criminal record/credit check. Must have reliable transportation.