Program Coordinator

Program Coordinator

 P/T 30 hours per week (9:00-3:00 MTWTF) 

The Program Coordinator supports the mission of the thesecondopinion (www.thesecondopinion.org) in providing free, comprehensive second opinions to adults in California diagnosed with cancer. We are a small nonprofit of 2.5 regular staff. Reports to the Director of Programs and the Medical Director. Responsible for assisting in all aspects of Second Opinion Panel preparation, patient interviews, office support, and collecting and recording confidential demographic data.

This is a P/T 30 hours per week position.  We would like someone Monday through Friday from 9:00-3:00.  There is some flexibility in hours, with the exception of Friday.

Primary Duties:

·       Conduct sensitive phone interviews and complete patient In-Take forms.

·       Guide new patients through the second opinion and HIPAA paperwork and review process.

·       Pre-Panel Preparation

o    Maintain patient charts.

o    Work with medical facilities and patients to request and gather pertinent medical records for their appointment.

o    Securely share HIPAA protected medical records with participating volunteer physicians.

·       Second Opinion Review Panel

o   Provide Patient and Volunteer Physician Hospitality.

o   Set-up Review Panel venue with catered lunch.

o   Set up all pertinent technologies for Review Panel.

·       Post Panel

o   Review, edit and send second opinion letters as dictated by Panel Chairperson.

o   Consolidate patient information, enter information in database and return time sensitive patient materials.

Secondary Duties

·       Answer telephones and email promptly.

·       Data entry, mailings, filing and organizing patient charts.

·       Outreach to other community organizations, programs and medical facilities.

·       Some volunteer supervision.

·       Other duties as assigned.

Skills/Qualifications.

• Must be enthusiastic about thesecondopinion’s mission and work.
• Previous non-profit, social services or medical office administration preferred. 
• Excellent oral and written communication skills and
• Must be empathetic, and able to demonstrate compassion to diverse vulnerable populations in crisis.
• Superb interpersonal skills, ability to work collaboratively and respectfully with our small team while maintaining a sense of humor.
• Ability to work autonomously, with great attention to detail and skill at prioritizing.
• Must be highly skilled in MS Office Suite, Adobe, and all Social Media platforms.
• Previous non-profit, social services or medical office administration preferred. 
• Must be able to work Fridays (panel review days)
• Travel to the East Bay once a month (4^th Friday of the month) for an off-site second opinion panel
• Bilingual in Spanish/Cantonese/English a plus.

Benefits Include: Flexible schedule, holidays and sick days and health insurance (employee shared cost).

To apply, please email cover letter  with preferred hourly rate and resume to: Applicants@thesecondopinion.org

NO phone calls please.

Thesecondopinion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Further information about thesecondopinion is available at www.thesecondopinion.org. Thesecondopinion seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the cancer communities we serve.