Family Advocate (Case Manager)
- Experience Level
The Family Advocate is primarily responsible for working directly with families who are experiencing homelessness; to empower and assist them in achieving long-term stability and sustainable independence; and for working with volunteers to support this mission. The Family Advocate will also provide case management and crisis intervention services to families that are currently participating in our Hospitality and Aftercare programs. This is a highly responsible professional position that will provide assessment, management and advocacy services to families experiencing homelessness.
- Screen potential guest families via telephone and through written and oral application process; collaborate with Executive Director in selecting participants.
- Perform criminal background checks and drug screens on all families seeking services.
- Conduct intake assessment on families at admission; outline needs and create a plan for those needs to be addressed.
- Develop individual family permanency plans with each family admitted within 1 week of entry date.
- Assist each family to set and implement daily goals.
- Review the family permanency plan with the family as needed and make adjustments as required. Hold families accountable for their actions responding with firmness and kindness.
- Provide, at minimum, weekly case management to families in the Hospitality Program that addresses physical and mental health as well as the families' ongoing needs and progress in the program.
- Provide at minimum, monthly in person case management sessions with families in Aftercare.
- Coordinate once a month group activity for families in the Aftercare program.
- Serve as the primary contact for families in the programs.
- Create and oversee educational programs focusing on a variety of life skills (e.g., parenting, employment, budgeting and housing searches) so families can attain and maintain sustainable independence.
- Advocate on behalf of the families as needed to help them access social services and needed services.
- Maintain database of current referral resources to assist families in the program.
- Communicate all aspects of guest's weekly schedule, including transportation and nutritional needs, to coordinators and team members.
- Provide and/or coordinate guest transportation to appointments, school or other critical needs.
- Serve as primary contact and communicate regularly with referring and supporting agencies.
- Communicate with staff, volunteers and donors about the needs of the families and coordinate efforts.
- Provides consistent staff/volunteer coverage at the Family Day Center Monday through Friday, including daily closing at 5:30 p.m.
- Oversee volunteers for Day Center and outreach programming.
- Operate in an organized manner, diligently keeping data and case notes on family’s progress; gather data used for the annual report.
- Continually update resources with current information on local social services that may be helpful to homeless families. Orient all families to resource library, including computer usage and restrictions.
- Meet with Executive Director weekly to assess/and or review new guests. Report on problems and successes and obtain any direction needed.
- Collaborate regularly with local service agencies including peer education, professional development, and community partnerships.
- Be responsible for dealing with crisis situations in a safe, effective manner; will notify the Executive Director of situations that occur and seek assistance from Director if needed.
- Perform other duties as delegated by the Executive Director.
- Minimum of a bachelor’s degree from an accredited college/university in a human service or behavioral science field is preferred.
- Experience working directly with low-income or families experiencing homelessness.
- Three years’ experience in a human services environment/field.
- Flexibility - as this job will require some evening and weekend hours and some after-hour on call responsibilities.
- Proficient in MS Office (Word, Excel, and Power Point).
- Be familiar with Sales Force or other client resource management systems.
- Be in alignment and commitment to the agency’s mission statement, organizational values and beliefs, strategic goals and objectives.
- Must have valid driver's license and vehicle.
Knowledge, Abilities, and Skills:
- Prioritize and manage multiple tasks simultaneously.
- Have strong oral and written communication skills: ability to make presentations to large groups.
- Relate to families in a respectful and non-judgmental manner.
- Work effectively with a wide range of people.
- Make decisions, solve problems, delegate tasks and responsibilities.
- Understand human development, psychology and social services.
- Know the Gwinnett area and community resources.
- Handle stressful situations in a reasonable, calm manner.
- Act both independently and as a team player to further the goals of Family Promise of Gwinnett.