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- Position Type
- Full Time
The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality housing and diverse, thriving neighborhoods for New Yorkers through loan and development programs for new affordable housing, preservation of the affordability of the existing housing stock, enforcement of housing quality standards, and educational programs for tenants and building owners. HPD is tasked with fulfilling Mayor de Blasio’s Housing New York Plan which was recently expanded and accelerated through Housing New York 2.0 to complete the initial goal of 200,000 homes two years ahead of schedule by 2022, and achieve an additional 100,000 homes over the following four years, for a total of 300,000 homes by 2026.
Section 8, also known as the Housing Choice Voucher (HCV) program, provides federal funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, up to a determined payment standard, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) in order to be approved. At HPD, the program is administered by the Division of Tenant Resources (DTR).
The Division of Tenant Resources consists of multiple units including Initials, Continued Occupancy, Conversions and Housing Quality Enforcement, Legal Support, Project Based Programs, Client and Owner Services, Policy, and Quality Assurance. The Conversions and Housing Quality Enforcement within the Division of Tenant Resources manages the eligibility determination and processing of initial subsidy for housing projects that de-couple or opt-out of a HUD sponsored program to convert to a Tenant Protection Voucher in the form of Tenant Based Enhanced Section 8 Vouchers or Rental Assistance Demonstration (RAD) Project Based Vouchers; manages the eligibility determination and processing of initial Project Based Voucher (PBV) subsidy for New Construction and Existing housing projects; ensures HQS inspections and enforcement actions are completed in accordance with federal regulations.
Under the supervision of the Director, Conversions and HQE, and within the portfolio of the Executive Program Director, the selected candidate will be responsible for ensuring that each unit occupied by a subsidized household is in compliance with federal Housing Quality Standards (HQS) regulations; act as a liaison between HPD and Owners focusing on improving operational efficiency and effectiveness; ensure HQS enforcement actions such as Housing Assistance Payments (HAP) abatements are abated and re-instated timely and in accordance with federal rules; Coordinate with HPDTech to outline technical issues and make program recommendations
• Be able to work independently and manage own workload.
• Provide supervision and coordination for the activities of multiple staff members and assist in the integration and implementation of general Section 8 procedures
• Responsible to perform periodic performance appraisals of staff, provide staff with ongoing feedback.
• Run reports to monitor individual and team performance, adjust workloads, and ensure team productivity and efficiency.
• Train, manage and ensure that staff are working within federal regulatory and local policy guidelines
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants, the general public and elected officials and other governmental entities.
• Meet with landlords, tenants, management firms, and related parties as needed to resolve issues; tracking and responding to inquiries; and working with the senior management team to implement and maintain best practice operations.
• Work closely with the Unit’s Project Managers, Team Leaders, Project Assistants and Case Managers to complete special projects and assignments.
• Coordinate with other Units with in the Division of Tenant Resources as well as other Divisions at HPD
• Have Knowledge in the various steps of the Section 8 program’s tasks including, but not limited to; application screenings, eligibility determinations, preparation of Housing Assistance Payment contracts, client briefings, rent calculations, file preparations, interim reexaminations, annual re-certifications, client transfers, data entry of required information into the Elite Database, HPDInfo, HQS Enforcement and general communication with clients via the telephone, e-mail, mail, and in-person meetings (on and off-site).
• Coordinators are required to attend mandatory meetings.
• May periodically require evening and weekend hours
• Work on special projects and initiatives as determined by management
• Strong proficiency with Microsoft Excel and Access; business intelligence systems experience preferred
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
• Excellent communication and organizational skills
• Proven ability to problem solve
• Ability to understand regulations
• Ability to manage time effectively, set priorities, and meet deadlines
• Must be able to work effectively with minimal supervision
• Ability to learn and adapt to change
• History of managing staff
How to Apply:
Please go online and apply at www.nyc.gov/careers . Search for JOB ID# 399806
City Employees: Apply through the Employee Self Service portal (ESS) at www.nyc.gov/ess. Search for JOB ID# 399806
Salary range for this position is: $65,783 - $75,651
NOTE: Only those candidates under consideration will be contacted.
NYC residency required.
The Department of Housing Preservation & Development and the City of New York is an equal opportunity employer.