LRIS Call Center Representative

Atlanta Bar Association
Salary commensurate to experience.
Jul 29, 2019
Aug 28, 2019
Focus Areas
Associations / Union
Position Type
Full Time
Degree Level
Experience Level

The Atlanta Bar Association Lawyer Referral and Information Service helps the public find an attorney who is qualified to meet their legal needs in a time-efficient and friendly manner.

Job Summary: This full-time position serves the public by interviewing, analyzing and directing callers to attorneys or other legal resources according to a specified procedure and performs specific administrative duties relative to the referral process; Assists LRIS Director with the administration with other operational tasks. Duties include, but are not limited to:


Essential Duties and Responsibilities:
•         Interview and analyze the legal needs of the caller
•         Maintain data stats on calls, attorney reports and administrative tasks relative to call center operations
•         Correspond with attorneys regarding reporting and other program operations
•         Maintain good relationship with panel attorneys to solve issues that may arise 

Required Skills:
•         Must be able to multitask and work independently, as well as with a team, in a sometimes fast paced  environment
•         Polished written and conversation skills, as well as proper telephone etiquette
•         Proficiency in the following programs: Microsoft Word, Excel, Outlook, Adobe Acrobat

Minimum 5 years of work experience.

Preferred Expertise: English and Spanish language proficiency.

Salary commensurate to work experience. Generous benefits package. Submit resume with references.

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