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Make Progress Leader (Men’s Services)

Employer
Atlanta Mission
Location
Atlanta, Georgia
Closing date
Aug 21, 2019

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Do you feel called to work in a Christian Ministry?

Do you want to work where you make a difference in the lives of others?

Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.

The Make Progress Leader is a critical member of our Ministry responsible for leading the multi-disciplinary team and the development, implementation and oversight of processes that will lead to the client’s movement toward Sustain and Grow.

Essential Duties & Responsibilities:

  • Facilitates methods to track client’s progress against the personalized service plans (PSP)
  • Collaborates with leadership to develop strategic plans to execute services
  • Ensures services offered align with goals in client PSP’s
  • Collaborates with other teams in the execution of schedules and structure for services that optimizes client’s time for movement through outcomes
  • Highlights the Ministry vision, gives direction and develops team toward execution on operating plans
  • Communicates weekly in a group setting and bi-weekly one-on-one with staff to review progress, gather insights and provide coaching
  • Collaborates with staff and teams on issues and projects relevant to operational support and client experience
  • Leverages partners and volunteers to ensure clients have access to available services in all five (5) areas in order to meet their needs
  • Recruits, hires, develops and evaluates team members while modeling and encouraging behaviors that align with the ministry’s culture
  • Collaborates with @Work Team and Make Progress Team on the transition of clients to @Work
  • Identifies and implements best practices and new approaches to increase effectiveness
  • Monitors progress against organizational goals and individual staff goals through weekly reporting
  • Ensures timely and accurate documentation in client database
  • Collaborates with Choose Help Leader and Make Progress Team on transition of clients from Choose Help to Make Progress

Qualifications

You will possess the following:

Education:

  • Bachelor’s degree from an accredited college/university, or relevant combination of education and experience required – Master’s degree preferred

Experience & Skills:

  • Strong desire to work in a Christian ministry and passion for serving those experiencing homelessness
  • Strong relational skills – ability to reach people from diverse backgrounds and experiences
  • Five (5) years of operations management experience with a proven track record of meeting operational objectives preferred
  • Three (3) years of experience identifying and implementing best practices and innovation preferred
  • Driven to continuously identify opportunities to improve client experience and operational results
  • Business and financial acumen that transfers to effective operational planning and resourcing
  • Ability to quickly navigate ambiguity to identify best practices and new approaches to enhance client experience and operational effectiveness
  • Ability to lead teams across different parts of the organization
  • Communication skills that create positive impact and engagement (written, verbal and presentations)
  • Effective blend of both operational and strategic decision making
  • Strong computer literacy in MS Office with concentration in Excel and PowerPoint
  • Strong ability to organize, multitask and prioritize a heavy workload
  • Ability to work with minimal supervision
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals  Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to define problems, collect data, establish facts, and draw valid conclusions

Physical Job Requirements

  • Must have the ability to remain in a stationary position (standing, sitting and/or walking)
  • Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator, computer, printer
  • Must be able to communicate accurate information
  • Must be able to occasionally lift up to 15lbs
  • Must have the ability to maintain close vision

Employer PAID benefits: Term Life and AD&D Insurance - Short-Term Disability - Travel Assistance Program - Employee Assistance Program (EAP) - Employee Advocacy Services 

Employer CONTRIBUTED Benefits: Medical and 403b Retirement Plan

MISSION

Atlanta Mission transforms, through Christ, the lives of those facing homelessness. We are a community united to end homelessness . . . one friend at a time.

OUR PURPOSE

Atlanta Mission has been called by God to serve the city of Atlanta.

Since its 1938 beginnings, this Christian nonprofit ministry has grown from a small soup kitchen to a multi-facility organization serving Metro Atlanta's large homeless population. Today, Atlanta Mission provides emergency shelter, rehab and recovery services, vocational training, services, and transitional housing. We serve more than 1,000 homeless men, women, and children every day.

OUR PHILOSOPHY

Atlanta Mission meets each person where they are, in their unique circumstances, to provide customized services to help them overcome the cause of their homelessness.

We believe that a relationship with Christ is the key to restoration, redemption, and sustainable change for everyone. We invest in the spiritual, personal, and professional development of people, restoring and equipping them to intentional living. We believe that in empowering and coaching people toward excellence, we impact the quality of all we do.

Various factors lead to homelessness job loss, eviction, family tragedy, addiction, domestic violence, a major health condition, and more. The common denominator is a major crack in their life foundation. Our programs are multi-pronged and multi-layered, designed to meet people where life has led them.

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