Hotline & Volunteer Coordinator

Greater San Diego Area
Salary is commensurate with experience and education.
Jul 16, 2019
Aug 15, 2019
Position Type
Full Time

Organizational Overview:

The San Diego Rapid Response Network (SDRRN) is a coalition of human rights and service organizations, attorneys, and community leaders dedicated to aiding immigrants and their families in the San Diego border region.

San Diego is the largest land border crossing in the world and has been a highly active location for deportations, rights violations, and abuse by Customs Border Protection (CBP) and Immigration and Customs Enforcement (ICE). The SDRRN was activated to respond to increased immigration enforcement activities within San Diego County and humanitarian issues arising at the border, including widespread family separation and unjust deportation of asylum seekers presenting at the Port-of-Entry.

SDRRN’s Core Partners are the American Civil Liberties Union of San Diego and Imperial Counties (ACLU SDIC), Jewish Family Service of San Diego (JFSSD), Service Employees International Union 221 (SEIU221) and San Diego Organizing Project (SDOP).

About SDOP

Founded in 1978, San Diego Organization Project (SDOP) is a nonpartisan, interfaith, multicultural organization representing 29 communities and congregations and over 70,000 families throughout San Diego County.  The organization seeks to awaken people to their greatest resource – each other. SDOP's process is based on a model of community organization developed by PICO, a national network of faith-based community organizations.  SDOP works ‘bottom up,' focusing its efforts and resources on addressing the issues that emerge from local communities. SDOP trains community leaders to build empowering community organizations in neighborhoods and cities throughout the county.

SDOP operates from its main office in San Diego and a satellite office in Vista, and now has member representation in all five San Diego County supervisorial districts. As we consolidate this extended presence and power, we are beginning to create policies, opportunities, and lasting systems change that will transform the entire County.

SDOP is a lead partner in San Diego’s Partners for Progress Coalition (‘P4P’), which also includes the ACLU, Center for Policy Initiatives (CPI), the California Endowment (TCE), and SEIU 221. P4P’s vision for change rests on identifying strategies to move individuals from the shadows of society into full participation, in particular creating pathways to the middle class for low-wage workers and those affected by the criminal justice system.

Position Overview:

The Hotline & Volunteer Coordinator will work to deepen, expand and manage SDRRN’s Rapid Response component within all of San Diego County. The Network is supported by a 24/7 hotline, supported by volunteer dispatchers to work from an online and texting platform. The Network is further supported by a consortium of legal partners who can respond in emergency situations. Our strategy is designed to build cross-race, cross-language relationships, and make legal knowledge and representation more accessible. It is critical to document immigration enforcement activity and accurately communicate and alert the community; support the victims and the family and support the advocacy efforts of our partners.

Job Functions:

The responsibilities and expectation of this position include, but are not limited to:

  • Work with the Network Coordinator and relevant staff/volunteers to develop rapid response strategy and 12-month plan;
  • Recruit, train, and onboard new volunteers and manager/coordinate current volunteers;
  • Offer administrative support for special programs, initiatives, actions and activities and issue-work as needed, and assigned;
  • Maintain proper records and documentation regarding SDRRN volunteer program;
  • Conduct one-on-one meetings with grassroots community members and current volunteers;
  • Participate in local and national staff development session as designated and appropriate;
  • Participate in fundraising, administrative, and coalition activities as required;
  • Work with organizing teams to recruit new volunteers at Sunday Services, SDOP’s meetings and other community events or organizations.
  • Shadow and train with organizing teams at SDOP and ACLU;
  • Interface with SDRRN legal staff as needed;
  • Recruit volunteers from new churches and community/student organizations;
  • Attend weekly staff meetings when possible;
  • Submit periodic and frequent written status reports as requested or required.

Qualifications Required

  • Community engagement experience
  • Able to effectively prioritize, set goals, design work plans, and execute with nimbleness
  • Able to work with diverse racial and geographic communities
  • Self-motivated, self-disciplined and flexible; able to work independently and on a team
  • Group facilitation skills; able to nurture, manage, and guide teams
  • Strong interpersonal and relational skills and love of people
  • Strong writing and communications skills
  • Must be flexible and willing to work nontraditional hours (e.g. 1-2 nights/week and 1-2 weekend days per month) in a demanding and rapidly changing work environment; hours are flexible and set by each staff person
  • Must have a driver’s license (this job requires driving, mileage reimbursed)
  • Must reside in the area of service responsibility
  • English-Spanish bilingual

Qualifications Preferred

  • Professional experience in community organizing, community engagement or immigrant rights work
  • Experience working with community-based coalitions
  • Familiarity with San Diego/California politics, communities, and cultures

SDOP offers a range of benefits including major medical, prescription, dental, long-term savings and paid time off. Some benefits do have service-length requirements. Salary is commensurate with experience and education. If interested in this position, please forward your resume (or CV), cover letter and three professional references via email, fax or postal mail to:

Recruitment Contact:

San Diego Organizing Project, Attn. Human Resources

4305 University Avenue, #530, San Diego, CA 92105

Fax: 619-924-6764 / Email:

Please, no phone calls.

Application Deadline: August 15, 2019

The San Diego Organizing Project (SDOP) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SDOP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SDOP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SDOP’s employees to perform their job duties may result in discipline up to and including discharge.