Manager, Visitor Experience and Ticketing
- Experience Level
JOB TITLE: Manager, Visitor Experience and Ticketing
DEPARTMENT: Visitor Experience
REPORTS TO: Chief Marketing Officer
CLASSIFICATION: Regular, Full-Time (37.5 Hours/Week with Benefits)
SCHEDULE: Sun-Thurs, may include special events, evenings & weekends
DIRECT REPORTS: Visitor Experience Associates, Visitor Experience Representatives, Volunteers.
Yerba Buena Center for the Arts (YBCA) is one of the nation’s most innovative contemporary art centers. From our leading-edge exhibitions and performances, to our groundbreaking civic initiatives and community partnerships, YBCA is where creativity, people, and new ideas collide. We believe in thinking big about the role that arts organizations can play in making short, medium, and long-term/individual and collective transformation.
Mission: We generate culture that moves people.
Vision: A community that thrives on inspiration.
Values: The successful candidate will embody our organization’s core values.
● Abundance: We operate from a place of strength, with a spirit of empathy and generosity.
● Authentic Collaboration: We are engaged and interconnected.
● Personal Agency: We are empowered and accountable.
● Boldness: We create with courage and purpose.
ABOUT THE ROLE
The Manager of Visitor Experience and Ticketing plays a critical role in delivering a world class front of house experience at YBCA. This Manager contributes to achieving our goals of being a industry-leader in guest experience. Through oversight of various touchpoints of a visitor journey, the Manager ensures the highest standard of hospitality and operations are met. This position oversees the Visitor Experience Experience Representatives (VXRs); creating a high-functioning, collaborative team environment that is focused on serving the public. This position has a direct leadership role in creating best practices around communicating visitor information, ensuring proper cash management. Also works with ticketing platforms such as Eventbrite and third party ticketing vendors for community partners to supervise on site ticketing operations, visitor policies and deploying appropriate staffing models. The Visitor Experience Manager reports to the Chief Marketing Officer.
CUSTOMER SERVICE & TICKETING OPERATIONS
- Be an engaging public-facing representative of YBCA; embodying our mission, vision, values, and brand.
- Responsible for hiring, training, scheduling, mentorship, and performance management of all Visitor Experience Representatives.
SYSTEMS & ADMINISTRATION
- Develop and maintain budgets in alignment with strategic goals;
- High school diploma, GED or equivalent work experience required; Bachelor’s degree, or equivalent work experience desired.
Benefits include PTO, Holiday Pay, Medical, Dental, Vision, Flexible Spending Accounts, Commuter Benefit, Group Life and AD&D Insurance, Long Term Disability Insurance, Voluntary Life and AD&D, Employee Assistance Program, Travel Assistance, and ability to participate in the generous 403(b) Retirement Plan. Free/member admission during regular museum hours, member discounts at museum shops, & potential discounts on concert/lecture tickets at participating North American Reciprocal Museum institutions.
HOW TO APPLY
Send your resume, cover letter, and desired salary to firstname.lastname@example.org. Please include “Manager Visitor Experience and Ticketing, your name” in the subject line of your email. Let us know how you heard about us!
Please, no phone calls or faxes—really. While we love your enthusiasm, due to the volume of applications and our limited resources, we will respond only to applicants we intend to interview. If you receive our automated thank you, we have received your resume and there is no need to follow up.
Principals only. We do not accept resumes from third parties and we will not pay fees to any agency or firm. Any unsolicited resumes received will be considered the property of YBCA and will be processed accordingly.
We wish you the best of luck in your job search!
An Equal Opportunity Employer
Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography. YBCA encourages and actively recruits applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender or political affiliation.
YBCA will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance SF Police Code, Article 49.