Care Navigator

Atlanta, Georgia
$40,000+ per year plus benefits
Jul 02, 2019
Jul 15, 2019
Case Management
Position Type
Full Time
Degree Level
Experience Level


Position:                    Care Navigator 

Agency: ​​                     Atlanta/Fulton County Pre-Arrest Diversion Initiative

Classification:           ​​Full Time (Non-Exempt)

Supervisor: ​​               Care Navigation Manager


The PAD Care Navigator is responsible for responding to diversion referrals, completing intake assessments, and provide on-going comprehensive case management services. The Care Navigator maintains an individual caseload, providing services which include: assisting with immediate needs, developing a person-centered care plan, identifying and linking participants to appropriate community based community resources. The Care Navigator is also responsible for supporting participant legal advocacy in partnership with Atlanta and Fulton County criminal justice agencies.


  • Provide on-call diversion referral services to Atlanta Police Department officers during diversion hours;
  • Provide and/or assist with orientation for PAD participants and ongoing case management;
  • Work with the Care Navigation team to increase participant’s awareness of available resources, assist them in accessing these services, and advocate on participant’s behalf when necessary;
  • Provide legal advocacy for PAD participants in and outside court as needed;
  • Maintain all participant charts and records according to established standards and document case progression within the electronic data management system (HMIS/Client Track);
  • Ensure data necessary for evaluation and reporting outcomes is updated routinely;
  • Meet weekly with Care Navigation Manager to identify challenges and develop solutions on core issues;
  • Conduct exposure outreach with law enforcement officials and prospective participants in the diversion referral zone;
  • Work to increase and ensure cultural competency (including racial, cultural, gender identity and sexual orientation) within the community;
  • Participate in on-going trainings, meetings, and forums that support the principles of PAD;
  • Maintain confidentiality and respect for PAD participants or potential participants related to all personal information, including but not limited to physical and mental health status, gender identity, drug usage, conviction or arrest history, and immigrant status;
  • Commit to ongoing personal, professional, and team leadership development.  


  • Bachelor’s degree in Social Work, Sociology, Psychology, or Counseling AND 2+ years of experience in providing case management services; OR Master’s degree in Social Work, Sociology, Psychology, or Counseling AND at least one year of experience in providing case management services;
  • Valid GA Driver’s License required;
  • CPR Certified and/or trained in administering Naxolone preferred;
  • Experience working with people who are experiencing homelessness, substance addiction, severe and persistent mental illness, and/or extreme poverty, preferably in the Metro Atlanta area;
  • Experience working with formerly incarcerated people, trans people, and LGBQ people to navigate care systems, a plus;
  • Understanding of and commitment to the harm reduction philosophy and a non-judgmental approach to people’s wellness;
  • Excellent communication and interpersonal skills, including the ability to be flexible, remain calm under pressure, and diplomatic in tense situations;
  • Proficient computer skills utilizing database and office suite software.

The Atlanta/Fulton County Pre-Arrest Diversion Initiative is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, military status, age, qualified handicap or disabled status. We are committed to providing a workplace free of any discrimination or harassment.

To apply, submit the following application documents IN PDF format:

  1. A cover letter describing your relevant experience and why you are interested in PAD
  2. A resume
  3. Contact information for two references


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