On-Call/Relief Resident Coordinator – Brandy Moore House

San Francisco, California
Compensation commensurate with experience
Jun 24, 2019
Jul 24, 2019
Position Type
Full Time
Degree Level
Experience Level

Rafiki Coalition’s mission is to eliminate inequalities in San Francisco’s Black and marginalized communities through education, advocacy, and by providing holistic health and wellness services in a culturally affirming environment.

Rafiki Coalition strives to achieve its focus by providing health and wellness services including, but not limited to, health education, movement classes, health screenings, advocacy, transitional housing and case management services for people living with HIV/AIDS, trauma resiliency and mental health circles, and other health-promoting activities.

We dare to dream of a vibrant, healthy San Francisco, where health disparities among Black and marginalized communities have been eliminated and HIV/AIDS is a disease of the distant past. We affirm an informed, educated, healed, resilient, happy, united, productive, committed, respectful, empowered, mobilized and engaged community, where life is valued and the diversity of the African Diaspora is celebrated.

Our holistic, integrated approach to wellness makes us a unique resource for San Francisco’s underserved communities.


Under supervision of the HIV Prevention and Client Care Program Manager (“Program Manager”), the On-call/Relief Resident Coordinator (“Coordinator”) assists in the overall day-to-day activities of providing a safe, sober/drug-free, supportive environment for residents Brandy Moore House. The position will have responsibility for the functional operation of the facility, including enforcing policies and procedures of the facility and overall program. In addition, the Coordinator will monitor cleanliness and upkeep of the property, write inspection or incident reports as required, and perform additional duties as assigned by the Program Manager. 

 Assist with the orientation of new tenants regarding house rules and regulations.
 Maintain professional and support rapport with residents and general community.
 Contribute to a positive, supportive, healthy and safe environment for clients.
 Assist residents with coping, problem solving, and conflicts per guidelines established in the program participant handbook and general community agreements.
 Communicate important information and observations with regard to residents to Case Manager and/or Program Manager in a timely manner.
 Follow program protocols for crisis intervention during assigned shift.
 Complete inspection reports or incident reports for unusual situations or incidents. 
 Conduct frequent house inspections throughout shift, reporting all accidents, injuries or property damage immediately to Program Manager.
 Maintain detailed daily log entries.
 Follow all agency rules and regulations as set forth in the program policies and procedures manual.
 Maintain emergency numbers and contracts available at all times, per program emergency procedures.
 Document and report any maintenance service needs to the Program Manager 
 Provide emergency or on-call coverage as needed.
 Be available to attend scheduled meetings and trainings as required.
 Perform additional and miscellaneous job-related duties as directed by the Program Manager or Director of Programs in support of the mission, goals, and objectives of the agency. 

 Associate’s Degree or at least 2-3 years of experience that is directly related to the duties and responsibilities specified.
 Minimum of two years experience in a residential setting.
 Experience in crisis intervention, substance abuse, and HIV/AIDS is a plus.
 Comprehension of client population, their needs, problems, capabilities, and limitations.
 Ability to follow necessary policies and procedures, carry out instructions and work independently.
 Excellent verbal and written communication skills. 

Rafiki Coalition does not exclude, deny services to, or otherwise discriminate against any person on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, religion, pregnancy, veteran status or disability in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by Rafiki Coalition directly or through a contractor or any other entity with whom the agency arranges to carry out its programs and activities.

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