Intake/Outreach Coordinator

POSITION DESCRIPTION

Action Ministries, Inc.

Position Title:  Intake/Outreach Coordinator -

Part-Time: $14 per hour

Program Locations Defined: Main office (Atlanta)

Reports to:  Director of Housing Services

Position Mission:  The Intake/Outreach Coordinator ensures that program applicants are screened for program eligibility and processed for enrollment in the AMI’s Programs.

Evaluator:  Director of Housing Services

Action Ministries Mission:  Action Ministries mobilizes communities to address the challenges of poverty by focusing on hunger relief, housing and education.

Duties and Responsibilities include, but are not limited to the following:

• Schedule and conduct intake and follow-up appointments with program applicants, including screenings via telephone, in person, and in the field at homeless shelters and other outreach/recruitment sites.
• Understand and communicate the program’s eligibility and admission criteria to potential enrollees.
• Assess households’ immediate service needs, providing referrals when necessary for immediate services.
• Document intake screenings and maintain records for each applicant and enrolled participant.
• Collect required documentation for program enrollment and scan documents for digital archiving.
• Assemble intake reports including spreadsheets to summarize data, responsible for the accuracy of these reports.
• Responsible for the tracking of agency referrals
• Weekly Outreach required- Overseeing and updating of the Status and Outreach Logs
• Participate in team meetings and events.
• Participate and related events.
• Completion of other tasks as assigned by Program Manager (Data Systems Coordinated Entry) and Director.
• Prepare formal letters and enclosures for distribution to applicants and referral sources.

  Skills, Attributes, & Qualifications:  

• Bachelor’s degree in human services or related field required.
• Veteran OR prior experience with Veteran Services preferred
• Experience in housing intake, case management, and/or community outreach strongly preferred.
• Strong ability to multitask and work in a fast-paced environment.
• Solid organizational skills/strong communication and writing skills required.
• Willingness to attend occasional events outside of normal business hours.
• High energy level to complete assigned work and meet deadlines.
• Valid Driver’s License, reliable vehicle, and ability to drive within a multi-county service area
• Ability to use holistic, client-centered approach.
• Ability to effectively resolve conflict and cope with crisis situations.
• Proficiency in Microsoft Office (Word, Excel, Publisher, Outlook, PowerPoint, etc).
• Proficiency using HMIS systems (i.e. Pathways, Easy Trak, etc.)

Action Ministries, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status.