Oakland - Performance Manager (National)

Oakland, California
Jun 13, 2019
Jul 13, 2019
Job Function
Education / Teaching
Focus Areas
Position Type
Full Time

Performance Manger - Oakland (National)

About College Track
College Track is a comprehensive college completion program that empowers students from underserved communities to graduate from college. From ninth grade through college graduation, our 10-year program removes the academic, financial, and social-emotional barriers that prevent low-income and first-generation students from earning their college degree. In 1997, we started with 25 students in East Palo Alto, and today, we have ten centers located in underserved communities across California, Colorado, Louisiana, and the D.C. Metro Area with more than 3,000 students on the path to upward social mobility.

Our Impact
College Track students graduate from college at a rate that is more than double the national average for low-income and first-generation students. Five years out of college, our graduates are employed full-time, and over 85% report earnings greater than their parents. By helping our students maximize the value of their four-year college degree, which includes minimizing student loan debt, securing internships, and limiting the need to work while in college--we prepare them to succeed in the 21st century economy.

Our Values
At College Track, our values drive the way we do our work, and we look for individuals who share our passion. We blend an entrepreneurial spirit with our nonprofit roots, cultivating a dynamic culture where everyone's contributions are valued and encouraged.

* COMMITMENT: We have an unwavering belief in our students. 
: We are dedicated to changing our nation’s college completion story.
* JOY: We create environments rich with smiles and laughter.
* AUTHENTICITY: We believe relationships matter.
* EXCELLENCE: Our students deserve nothing but the best.

Position Overview
The Organizational Performance Team’s mission is to ‘make the organization better through the use of information’. We support the organization by driving it to continuously improve. Through the use of information, data systems, and internal consulting, we provide resources and guidance to critical organization decisions and functions. Our main internal clients are program leadership (CEO, VP Programs, Executive Directors, and Site Directors), the Development team and the Board of Directors. To serve these clients well, our team must maintain an intimate understanding of the current program; contribute to defining the program’s proposed improvements as well as those of National departments; support site staff in developing the necessary information skills; and provide the right tools to focus on improvement. The Organizational Performance team reports to the VP of Organizational Performance.

The Performance Manager reports t o the Director of Organizational Performance and supports the team in implementing College Track’s performance management protocols in service to internal constituents—primarily the sites, the Program team and the different departments (HR, Finance, etc.) within the organization. This role is a key driver in the organization’s continuous improvement process. The Manager is responsible for supporting the organization in managing data and data systems , identifying and analyzing programmatic and departmental trends and outcomes, generating reports to articulate and communicate these findings, and moving the organization to action. The Performance Manager also plays a key role in ensuring data integrity and accuracy across the national network.

Responsibilities include, but are not limited to:

Implement vision for continuous improvement:
* Able to problem-solve effectively with all levels and functions within the organization
* Supports the development and maintenance of continuous improvement processes across all program areas and departments (developing theory of change, measures, and process for monitoring and improvement)
* Responsible for the regular running of data quality reports and internal performance management dashboards
* Supports department in addressing ad hoc requests from sites, Development team, and the National Leadership Team for grant reporting, board reporting and other external reports
* Supports department to quantify and communicate College Track’s current and future impact
* Maintains high level of customer service and support for all College Track employees
* Collaborates effectively across all roles in the organization and has the ability to translate nitty-gritty detail to organizational and program strategy
* Support the development and management of org-wide research agenda

Maintain information infrastructure:
* Supports the department to implement and monitor College Track’s data and performance management processes across the national network
* Supports database integrity tasks, auditing and cleaning up duplicate records, transferring over archived data, etc.
* Supports the department by providing data analysis and raising concerns as they relate to data quality and compliance
* Develops dashboards and data tools within Excel and business intelligence software
* Manages a subset of processes, by coordinating and importing records, documenting processes, monitoring data entry and trends, and analyzing inefficiencies
* Supports department in training new and existing staff

Requisite Skills
First and foremost, the Performance Manager must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are the norms.

Additionally, candidates should possess the following qualifications:
* Bachelor’s degree
* Experience in K-12 and/or higher education, and demonstrated understanding of what can and should be measured in education reform initiatives
* Experience with handling data to facilitate decision making, ensuring accuracy of the data, presenting the data to highlight findings, and moving people to action
* Experience managing complex projects with many constituents to results
* Experience with data systems (databases and business intelligence tools)
* Advanced Excel skills; programming skills (Python, SQL, and/or R preferred)
* Proactive, resourceful and persistent; seeks solutions and takes initiative and focuses on delivering outcomes despite obstacles
* Strong communication skills, including presenting at high levels (executive team), visually displaying information to move others to action, and supporting individuals with a high degree of service
* Demonstrated supportive, collaborative and problem-solving attitude, continuously looks for ways to reduce the data entry burden on site staff
* Excellent time management skills
* Fun and humble with a stroke of weird

Compensation & Benefits
College Track offers a competitive salary based on the organization’s compensation philosophy, which is grounded in market data. We also offer comprehensive health & welfare benefits and top of the market paid time off.

To Apply
Please upload a resume and a thoughtful cover letter with your application. We will only contact candidates chosen for further consideration. No phone inquiries please.

College Track is an equal opportunity employer fully committed to achieving a diverse workforce. College Track does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

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