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Retail Store Manager

Employer
Center for the Visually Impaired
Location
Atlanta, Georgia - Midtown
Closing date
May 30, 2019

View more

Focus Areas
Human Services
Job Function
Customer Service / Retail, Sales / Telemarketing
Position Type
Full Time
Degree Level
Bachelors
Willingness to Travel
up to 25%
Experience Level
Management

Job Details

CENTER FOR THE VISUALLY IMPAIRED

POSITION TITLE: Retail Store Manager

REPORTS TO:  VP Finance & Operations

SUPERVISES: Retail Store Associates

DEPARTMENT: Administration

STATUS/SCHEDULE:  Full-time, Exempt (M – F, 8 AM to 5 PM with 1 hour meal break)

REVISED ON: 4/23/19

QUALIFICATIONS and Core Competencies:

Expertise in Area of Focus:

  • Strong customer service skills
  • Ability to independently manage multiple tasks and work collaboratively with colleagues and customers
  • Knowledge of visual aid devices a plus
  • Retail sales and cash handling experience
  • Intermediate to advanced skills in Word, Excel, and Outlook
  • 1 to 3 years of supervisory experience preferred
  • High School Diploma or GED Certificate required, Bachelor’s degree a plus

Accountability: Strong attention to details, meeting deadlines, and exceeding expectations

Communication: Excellent written and verbal communication skills

Initiative: Motivated self-starter seeking challenges and growth opportunities

Adaptability: Openness, flexibility, and the ability to respond productively to procedural changes within the organization  

Collaboration: Ability to work well with others and encourage teamwork

GENERAL RESPONSIBILITIES:

Manage the retail store (VisAbility Store), order and manage inventory, assist customers with demonstrations, and supervise retail associates.

SPECIFIC RESPONSIBILITIES:

  • Utilize knowledge of CVI and the needs of people who are blind or visually impaired to provide information to prospective clients
  • Actively engage customers, prospective clients, and guests in conversation to assist in the understanding, demonstration, description, and selection of merchandise
  • Listen effectively and communicate clearly to build rapport with Hub visitors and to build collaborative working relationships with CVI program staff
  • Maintain the highest level of visual presentation, including keeping merchandise neatly organized and attractively displayed
  • Operate computerized Point of Sale cash register and inventory management system as needed, including accurate entering of sales information; receiving payment for products; processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips
  • Receive and process telephone and web orders
  • Handle merchandise returns
  • Reorder stock inventory items and purchase new products for the store
  • Maintain a clean and organized merchandise stockroom
  • Manage the shipping process
  • Participate in physical inventory counts
  • Generate monthly sales and inventory reports
  • Monitor profitability of the store in general and all items stocked/sold
  • Plan, schedule, and execute external product demonstrations
  • Participate in occasional site visits and/or training
  • Adjust priorities and manage time wisely in a fast-paced environment
  • Maintain the highest level of customer service
  • Act with integrity, trust, and full commitment to CVI’s values and mission
  • Perform other duties as assigned

PHYSICAL REQUIREMENTS:

  • Must be able to lift 30 lbs.
  • Must be able to sit or stand for periods of time
  • Must have ability to travel independently, as needed

Please send resumes and cover letters to Chris Hester at chester@cviga.org.

No phone calls

Company

OUR MISSION

The mission of the Center for the Visually Impaired is to empower people impacted by vision loss to live with independence and dignity.

Every person with vision loss should be able to live with independence and dignity. This single goal guides the activities of the Center for the Visually Impaired (CVI), and we work in a variety of ways to achieve it.

Each year, more than 4,000 people from Atlanta and all over Georgia turn to CVI to help them adjust to – or improve – a life with limited or no sight. CVI is Georgia’s largest comprehensive, fully accredited private facility providing rehabilitation services for the blind and visually impaired.

CVI was a pioneering organization when founded 50 years ago. At the time, rehabilitation services for people with vision loss were just beginning to be developed in a systematic way. The growth of CVI over the years represents more than an expansion of services – it also reflects the organization’s leadership in finding new ways to help people live more independently.

Company info
Website
Telephone
404-875-9011
Location
739 W. Peachtree St., NW
Atlanta
GA
30308
US

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