Child Development Care Coordinator
- Experience Level
First 5 Alameda County helps young children grow up healthy and ready to learn during the most important time in their development. We have nearly two decades of experience funding innovative programs and advocating for policies that produce better futures for our children. Our Vision is that every child in Alameda County will have optimal health, development and well-being to reach his or her greatest potential.
Join our amazing mission-driven team that in partnership with the community supports a county-wide continuous prevention and early intervention system that promotes optimal health and development, narrows disparities and improves the lives of children 0 to 5 and their families. We have an excellent benefits package including fully-paid family medical, dental and vision coverage in addition to participation in the Alameda County pension plan.
As our Child Development Care Coordinator, you serve as the primary staff to the Help Me Grow (HMG) Linkage Line and are responsible for connecting with, providing information to, and linking families to services and community resources that will support and/or enhance their child(ren)’s development.
This position requires the ability to speak fluent Spanish.
What you'll be doing:
- Respond to and process a high volume of referrals and inquiries received by the Help Me Grow Phone Line which serves as an early childhood central access point for supporting early childhood development and social-emotional well-being
- Consult as needed with referring providers regarding the developmental and behavioral concerns of children
- Contact families by phone to address developmental and behavioral questions or concerns and other family needs; assist families with understanding and supporting their child’s development, understand resources and services, and empower and educate them to navigate and advocate for their child(ren)
- Assess child/family’s needs and eligibility for programs/services, identify appropriate referrals, and coordinate referral of child/family to community resources, entitlement systems, services to address social determinants of health, other HMG components such as family navigation, and/or other agencies for family support and further assessment
- Consult with service providers regarding potential referrals, appropriate referral pathways and community resources available to families
- Conduct timely follow-up with families and providers to provide additional information and activities, monitor developmental progress, and ensure connection with services
- Provide timely feedback to referral source on referral status and outcomes
- Provide specialized consultation and guidance to pediatric providers, early care and education providers, child welfare workers, early intervention providers, and other agencies or individuals as needed in response to early childhood developmental and/or social-emotional screenings
- Cultivate and maintain strong interagency relationships with community agencies/resources in order to ensure coordinated linkages to needed services
- Enter, maintain and review data on HMG Phone Line activities; analyzes data and makes recommendations to appropriate HMG committees and staff
- Identify system barriers to service delivery and access, collaborates with HMG staff and appropriate partners to identify strategies to address barriers
- Participate in informing and training providers and agencies in the use of HMG Phone Line services
- Participate in relevant First 5 and community partner meetings as assigned
What you need to Succeed:
- General knowledge of child development (typical and atypical), developmental disabilities, infant and early childhood mental health, family support, and the social determinants of health
- Principles and practices of assessment and early intervention of children birth to 5
- Social service, health, education and developmental agencies and resources in Alameda County
- Entitlement systems for children birth to 5 and their families, including eligibility requirements
- Principles and practices of family-centered practice and interdisciplinary approaches to working with parents/families
- Awareness of the challenges that low-income and underrepresented families face
- Ethnically and culturally diverse communities, particularly those in Alameda County
- Strategies for identification and effective problem solving of systems issues
- Computer proficient with strong data entry skills; experience using common business software (MS Office) and the internet for research
- Using the telephone as the primary mode of communication, work effectively with and outreach to ethnically and culturally diverse families
- Promote basic principles of health promotion and preventive health care with an understanding and acceptance of differences in attitudes toward health care and services
- Gain confidence of and obtain personal and confidential data from clients, work with and safeguard confidential information
- Operate effectively and work collaboratively as part of a team
- Establish and maintain professional and effective working relationships with those contacted in the course of work
- Communicate and present information effectively, orally and in writing
- Organize and plan work independently, manage multiple priorities, and work well under deadline pressure in a fast-paced organization
- Exercise judgment within generally defined practices and procedures to select appropriate strategies and make effective decisions
- Think proactively, anticipate problems, analyze situations, consider alternatives and develop effective solutions
- Maintain accurate electronic and paper records and files in a timely manner, pay close attention to detail
- Meet attendance requirements of the position, be punctual and timely in meeting all requirements for work performance
- Adapt, with minimal or no advance notice, to changes in agency operations and work assignments or procedures
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Bachelor’s degree in child development, social work, counseling, psychology, early care or special education, or related field that includes some coursework in child development and a minimum of three years of full-time progressively responsible experience working with children (birth to 5 years old) and their families, including at least one year of experience in providing child development information and/or linkage to services and resources.
- Associate’s degree or Equivalent of two years of college (90 quarter units or 60 semester units) from an accredited college or university in child development, social work, counseling, psychology, early care or special education, or related field that includes some coursework in child development and A minimum of five years of full-time progressively responsible experience working with children (birth to 5 years old) and their families, including at least one year of experience in providing child development information and/or linkage to services and resources.
- A minimum of seven years of full-time progressively responsible experience in a public or private organization working with children (birth to 5 years old) and their families, including at least one year of experience in providing child development information and/or linkage to services and resources.
- Ability to speak Spanish required
- Experience with ASQ, ASQ-SE, and M-CHAT strongly preferred
- Strengthening Families or similar training on best practices for working with families preferred