Youth Host Home Program Case Manager

San Francisco, California
$24.50/hour (Annual Salary is $50,960)
Mar 14, 2019
Apr 13, 2019
Focus Areas
Employment, Human Services
Position Type
Full Time

San Francisco Lesbian Gay Bisexual Transgender Community Center  

JOB TITLE: Youth Host Home Program Case Manager

REPORTS TO: Youth Host Home Program Manager

STATUS: Full time / 40 hours/week/Non-Exempt   

COMPENSATION: $24.50/hour (Annual Salary is $50,960), Paid medical insurance, paid vacation time, personal days, health days and holidays.

Program Summary:  The Youth Services at the SF LGBT Center include structured group programming, crisis intervention and referral services, leadership development, a dedicated drop-in youth space, on-site access to therapy and counseling. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16 – 24. The program is rooted in community building, trauma-informed care and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges. Through a partnership with the Department of Homelessness and Supportive Housing, the Center’s youth services are expanding to pilot and develop San Francisco’s first Host Homes program for transitional aged youth. 

Role Overview: The Center will be hiring two full time Youth Host Home Program Case Managers who will have responsibility for: providing case management to youth in the program (pre, during and post host home residency), supporting positive relationships between hosts and youth and supporting the overall development and implementation of the program.

Essential Job Functions:

  • Provide ongoing supportive case management, housing match, crisis assistance, conflict resolution and stabilization services to youth (clients) enrolled in host home program.
  • Establish Individual Development Plans in partnership with clients that address recovery, emotional and psychological issues, vocational and educational development, employment, financial management, and prioritization of needs.
  • Assist clients in obtaining and maintaining public benefits. Provide referrals for and solve problems related to county, state and federal benefits programs. Identify, apply for and establish appointments for available services such as cash aid, food programs, medical clinics and in-home support. Accompany clients to critical appointments and or meetings when deeper support is needed.
  • Establish a transition plan with clients to ensure they move into preferably long-term stable housing at the end of host home residency.
  • Support intake, assessment and evaluation for client engagement in program.
  • Document client progress records in a timely manner, maintain and monitor client files and/or database. Document all outcomes. Create reports based on information compiled.
  • Conduct safety and wellness checks and home visits regularly.
  • Assist with building and refining program policies and procedures to continually fine-tune the program.
  • Assist with identifying, screening and training volunteer community members who will volunteer to host clients.
  • Maintain strong relationships with collaborative partners and hosts. Attend multi-agency and partner meetings. Assist clients in negotiating conflicts with partner agencies.
  • Cultivate a culture of learning: attend regular, ongoing trainings related to topics connected to Host Homes, including supporting youth experiencing housing instability, positive youth development, harm reduction and trauma-informed care.
  • Comply with all policies and procedures.
  • Perform other related duties as assigned

Qualifications and Experience:

  1. Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice.  Experience and commitment to working in a multicultural environment.
  2. Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities. A champion for building pathways for people not served by mainstream systems.
  3. Minimum two years’ experience working in a case management role in youth services.
  4. Minimum one-year experience in working with LGBTQQ youth and demonstrated ability to work with transitional age youth 18– 24 with strong cultural competency regarding transgender and gender non-conforming youth, communities of color, homelessness and mental health.
  5. Ability to work within a harm reduction model and experience working on trauma informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems. 
  6. Strong communication, conflict resolution and de-escalation skills, ability to maintain confidentiality. 
  7. Excellent customer-service abilities. Outgoing and engaging personality.
  8. Ability to work independently, collaboratively with supervisor or as part of a team in a fast-paced environment.  Experience working collaboratively with multiple agencies desired.
  9. Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems mandatory, Salesforce experienced desirable.  
  10. Fluency in English is required.  Bilingual or ASL skills highly desired. 
  11. Must have successful completion of criminal background screening and TB test clearance.  

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.


Submit both resume and cover letter expressing your interest, experience, and qualifications to: 

The SF LGBT Community Center
1800 Market Street
San Francisco CA 94102

Email: Or fax to: (415) 865-5501

Please include: Youth Host Home Program Case Manager in subject line.
DEADLINE: Open until filled 

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