Training and Outreach Manager (TOM)

65 Laguna St., San Francisco, CA 94102
Compensation is competitive and commensurate with experience. Openhouse offers full benefits.
Mar 13, 2019
Apr 12, 2019
Focus Areas
Education, Human Services
Position Type
Full Time
Willingness to Travel
Experience Level

Openhouse seeks a dynamic, creative, outgoing, and organized Training and Outreach Manager.  As the primary trainer/educator for Openhouse’s Cultural Humility Training Program, the TOM will expand the organization’s capacity to train, partner with, and support providers of aging services throughout the Bay Area and beyond to develop greater safety and inclusion of LGBTQ seniors in healthcare, long-term care, and community-based settings. The TOM is a passionate, social justice advocate interested in transforming the aging landscape by empowering providers to challenge racism, ageism, heterosexism, and intersex/trans/bi/homophobia through staff training and proactive, inclusive and affirmative practices.


Founded in 1998, Openhouse helps LGBT seniors achieve equity in healthcare, social services, housing, and the ability to age independently in the community.  Our programs build resilient networks of friends, family, caregivers, and volunteers; increase access to LGBT-welcoming service providers; and promote health, well-being, adequate nutrition, and early access to care. These programs help build the social connections, opportunities for civic engagement, and personal empowerment that ensure healthy aging for LGBT seniors, the majority of whom do not have children and immediate family members to provide this kind of critical support.

Openhouse programs include Volunteer Friendly Visitors, housing assistance and education, care coordination, and peer-led support groups to ensure that LGBT seniors have the resources, information and support they need. In addition, Openhouse’s Community Engagement Program (CEP) offers over 100 hours of dynamic programming every month that bring LGBT seniors together to promote social interaction, community-building, health and wellness, and civic engagement.


Under minimal supervision, the Training and Outreach Manager is responsible for the development and execution of the agency training programs and outreach to organizational partners. The TOM is responsible for the implementation of training and outreach policies in conjunction with senior leadership. The TOM leads and establishes mission-driven training to attract and serve a diverse audience. After initial training, TOM may provide onsite technical assistance to staff in variety of service settings to help create safer more welcoming environments for LGBTQ seniors and their caregivers in those spaces. Technical assistance may include onsite observation of staff behaviors to inform the development of site-specific training; recommendations for strengthening practices and policies; coaching, and innovative program design to improve safety and visibility of LGBTQ community. The TOM will refine, enhance and strengthen Openhouse Cultural Humility curriculum as needed to ensure effective, high-impact training outcomes tailored to each audience.

The TOM will also be the primary lead of a Pilot Innovation Project between Openhouse and Stepping Stone Adult Day Health Centers (ADHC). The Project titled, “Expanding Adult Day Health Care Services to LGBT Seniors and Disabled Adults,” takes the Openhouse training model described above and implements policies, practices and culture change in an ADHC setting. The TOM will be working primarily in the field at various locations. This position is full-time (1.0 FTE) exempt and reports to the Director of Programs. 


I. Training and Strategic Partnerships 

1. Provide leadership and oversight of training and outreach efforts to Bay Area aging network providers. This includes the tracking and evaluation of impact of Openhouse training program, technical assistance to agencies, and overall inquiries on LGBTQ cultural humility training. As the primary trainer for Openhouse, deliver a minimum of 25 high-impact trainings annually and in the process acquire a deeper understanding of barriers that exist for providers to serve LGBTQ seniors, their caregivers and care partners. 

2. Identify gaps in aging services in addressing and meeting the needs of LGBTQ seniors and in collaboration with senior leadership to develop strategies and generate programming ideas for inclusion and visibility.

3. Provide extensive training and skill development for ADHC staff; and ongoing trainings in specific areas of needs such as LGBT dementia care and resources for LGBTQ seniors and their caregivers; service and supports for Long-Term HIV survivors; health disparities for communities within LGBTQ communities, etc. 

4. Provide ongoing observation and feedback to employees at the ADHC site to implement and integrate best practices for staff to enact culturally responsive behaviors for working with LGBTQ seniors and adults with disabilities, and their caregivers/partners. 

5. Guides and facilitates the creation, implementation, coordination and ongoing quality improvements for comprehensive agency-wide training and orientation

II. Outreach 

1. Build and nurture strong relationships with key community members, agency and corporate partnerships to increase Openhouse community impact. 

2. Build and execute the Openhouse’s community outreach strategic plan.

3. Serve as the primary Openhouse point of contact for potential training partnerships with the public and private sector.  

4. Procure additional funding for training programs via corporate relationships, public relations, and marketing activities. 

5. Represent Openhouse in the community to educate and advocate for the inclusion of LGBTQ seniors in aging services and programs.

6. Develop and execute outreach strategies for expanding and promoting Openhouse trainings throughout the Bay Area and beyond.   

7. Build coalitions and collaborations with aging network, LGBTQ organizations, and community leaders to further Openhouse’s education, advocacy, research, and policy work on behalf of LGBTQ seniors and healthy aging.

8. Develop appropriate and ongoing training opportunities; produce training materials to support staff learning.  

III. Quality Assurance/Project Management

1. Serve as primary liaison between Openhouse and agency training partnerships, including Stepping Stone ADHC, to ensure seamless coordination between agencies and training delivery.  

2. Maintains responsibility for oversight and execution of all training compliance activities required by agency contracts including compiling and submitting all required documentation for training grants, and government contracts. 

3. Works with Director of Programs to develop continuous quality improvement processes for all OH trainings. Distributes, collects and compiles evaluation results.

4. Meet with Director of Programs and Activities Coordinator monthly to review and analyze effectiveness of agency training, programming; and to explore staff, client, and program needs.

IV. Other Duties as Assigned by the Director of Programs or required by temporary or short-term staffing shortages.

V. IDEAL EXPERIENCE: Experience working with LGBTQ older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:

1. Experience to create curriculum, facilitate trainings and give presentations before large groups.

2. Cantonese speaking highly valued.

3. Minimum of 3-4 years of experience with administrative responsibilities.

4. Minimum of 2 years of experience delivering and facilitating trainings or presentations before large groups.

5. Excellent inter-personal and project management skills.

6. This position requires leadership skills and demonstrated organizational skills with strong attention to detail.

7. Experience with public relations and marketing is preferred.

8. Excellent oral and written communication skills.

9. Experience with Microsoft Word and Excel and databases.

10. Ability to develop, oversee, and coordinate training strategy and plan for multiple projects.

11. Experience working with older adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, adult day health, behavioral health, caregiver wellness, etc.

12. Sensitivity to and knowledge of the distinct life experiences, challenges, and strengths of LGBTQ community members. 

13. Strong interpersonal skills and tact when delivering and receiving constructive feedback.

14. Familiar with organizing grassroots community campaigns is highly valued.

15. Committed to inclusion and able to recognize and affirm that LGBT older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.


• Minimum of 2 years facilitating training; presenting other professional development programs for adults

• Experience working with older adult populations, familiarity with trauma informed care; Adult Day Health, and/or dementia and Alzheimer’s disease highly valued.


Proficient with Microsoft Office Suite (specifically Word, Excel, Powerpoint) and the ability to quickly learn software programs and online databases and tools. Exceptional problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Attention to detail and ability to provide high quality data and reports.


Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds. 


E-mail cover letter and resume detailing your qualifications and interest in the position to or mail to 65 Laguna St., San Francisco, CA. 94102. No phone calls please.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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