Membership and Customer Service Manager

Technology Association of Georgia is looking for an individual able to understand the needs of our members and deliver quality, member-first customer service. This person must have strong multi-tasking and time management skills and the ability to work independently, as well as with a team. The candidate must show a willingness to learn new systems, solve problems and anticipate needs. Excellent writing and verbal skills to communicate details and value of membership of our organization are also important.

Key Responsibilities:

• Development Team Support
  • Providing customer service for all members
  • Invoicing and Reporting
  • Collections and Follow-up
  • Maintaining and updating member records
  • Maintaining marketing collateral
  • General event support
• Individual Membership
  • Sales and Retention
  • Invoicing and Reporting
  • Marketing and Promotion
• Office Administration
  • Fielding member questions via phone and email (including but not limited to: event registration, invoicing/payment, receipts, etc.)
  • Preparing membership communications
  • Preparing materials for orientations and meetings for members and prospects