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Retention Coach

Employer
Atlanta Mission
Location
Atlanta, Georgia
Closing date
Mar 31, 2019

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POSITION TITLE: Retention Coach

FLSA STATUS: Exempt

DEPARTMENT:  

DATE PREPARED:  2/19/19

REPORTS TO:  TBD

DATE APPROVED:   2/2019

STRATEGIC IMPORTANCE TO THE COMPANY: 

A Retention Coach is a critical member of our Ministry by ensuring employment retention through supporting, advising, and reinforcing key training lessons to the client building solutions to any barriers.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintains relationship/communication with employed clients, including regular one-on-one meetings to assess and address any needs
  • Encourages and motivates employed clients to reach their personal and professional goals 
  • Builds trust and works with clients to slow down and connect them to the big picture of their definition of success
  • Collaborates with Atlanta Mission’s corporate employment partners to ensure top-rate retention and continued partnership with hiring companies
  • Utilizes outreach tactics outlined in curriculum in order to ensure clients remain engaged with Atlanta Mission after moving into housing
  • Assists clients with issues related to finances which includes budgeting and navigating resources when financial assistance is needed
  • Holds responsibility for the job retention of clients for at least 1 year 
  • Maintains internal processing database to document work activity, client progress and communications on all clients
  • Prepares individual outcome reports, upholding a high standard of data integrity

SKILLS AND ABILITIES:

  • Strong desire to work in a Christian ministry and passion for serving those experiencing homelessness
  • Strong computer literacy in MS Office with concentration in Excel and PowerPoint, Salesforce experience preferred
  • Strong project management skills and the ability to organize, multitask and prioritize a heavy workload
  • Ability to organizes and prioritizes workload to ensure client’s needs are met in a timely manner
  • Ability to work with minimal supervision
  • Ability to have flexible, unconventional hours in order to meet clients where they are and accommodate work schedules
  • Ability to read and interpret documents such as safety rules, operating and maintenance
  • instructions, and procedure manuals.  Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization
  • High energy and ability to engage others towards a common goal.
  • Strong work ethic and business acumen with ability to excel in a fast-paced and high-pressure environment.

EDUCATION AND EXPERIENCE REQUIREMENTS: 

  • Bachelor’s degree and at least 2 years of professional experience and or equivalent
  • Outstanding client service 
  • Skilled in personal coaching on a one-on-one and group setting 
  • Analytical thinker adept in systems and processes 
  • Demonstrated work history of resourcefulness and problem solving 
  • Ability to effectively manage multiple activities and projects at once 
  • High energy and ability to engage others towards a common goal 
  • Ability to maintain confidentiality of sensitive information 

ADDITIONAL REQUIREMENTS:

  • Experience working with economically-disadvantaged populations, ideally in a coaching capacity
  • Experience working in for-profit sector 
  • Knowledge of financial literacy and budgeting 
  • Knowledge of addiction and recovery, homelessness, domestic violence, mental health, or Metro Atlanta’s criminal justice system.

PHYSICAL JOB REQUIREMENTS: 

  • Must have the ability to remain in a stationary position (standing, sitting and/or walking)
  • Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
  • Must be able to communicate accurate information
  • Must be able to occasionally lift up to 50lbs
  • Must have the ability to identify and distinguish colors, to adjust focus and maintain close and distance vision

ENVIORNMENTAL JOB REQUIREMENTS:

  • Occasionally exposed to outdoor weather conditions during events
  • Occasionally exposed to environmental fumes from plants near work location
  • Moderate noise as in a business office environment

SPECIAL JOB REQUIREMENTS:  (OPTIONAL SECTION:  ANY TRAVEL, SECURITY, RISK, HAZARD OR RELATED SPECIAL CONDITION WHICH APPLY TO THE POSITION)

  • Travel to Chicago for training with Cara Chicago for first 3 weeks of employment
  • Travel to various locations in the city and to clients’ work locations, as needed

Mission Principles

  1. Grow in Christ:  I will share my faith, grow and help others by practicing spiritual disciplines and being part of a local church.
  2. Live with Godly Character: I will seek godliness to characterize my work and relationships.
  3. Lead with Humility and Courage: Following Christ, I will seek to lead others by humbly and courageously serving.
  4. Respect each individual: Because every person was made in God’s image, I seek to treat everyone with dignity and respect.
  5. Pursue Excellence: I seek to be a good steward, continuously learning and improving by God’s power and to His honor.
  6. Value the Team: I value all stakeholders, seeking to achieve much together.
  7. Practice Grace:  I extend and receive grace and grow with my team. 

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