Development Associate

Development Associate

Job Description Summary:

Inglis enables people with disabilities – and those who care for them – to achieve their goals and live life to the fullest.

It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of Excellence, ensuring the achievement of competencies and compliance with regulatory agencies.

As a member of the Development team, the Development Associate is primarily responsible to help coordinate Inglis fundraising initiatives through special events, gift processing and acknowledgment and in-kind donations. This role will also support individual and foundation giving through the annual fund, major gifts, planned giving and grant programs, with additional support provided to the President/CEO and Executive Team as needed. The Development Associate handles all gift processing and acknowledging; leads coordination of all Development special events and supports the Senior Director of Development with all special event committees; manages the in kind donation process for the organization; serves as the secondary liaison to the Advancement Committee of the Board of Directors; and improves the operating quality and efficiency of the department through coordination of the department budget. 

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as 

EDUCATION & EXPERIENCE

The successful candidate holds a Bachelor of Arts degree in a related field and three or more years of fundraising experience is preferred, but not required.  Accomplished user of Microsoft Office products including Outlook, Word, PowerPoint and Excel. Working knowledge of additional software such as Adobe, Microsoft Smartsheet and Raiser’s Edge a plus, but not required. A successful candidate will excel in donor relations and customer service and be detail-oriented with strong project management skills. They will apply a careful planning and systematic approach to processes and procedures and demonstrate excellent communication and problem-solving skills. 

ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:

Process and Acknowledge Gifts

• Support the organization’s stewardship efforts by accurately and promptly recording all contributions in Raiser’s Edge within 48 hours of receipt
• Prepare timely acknowledgement letters with accurate and appropriate language within 24 hours of recording in RE. Work closely with other department members on custom acknowledgments as needed
• Process regular financial reports and partner closely with the Business Office
• Maintain donor records, both electronic and paper
• Routinely coordinate with users of other internal databases to maintain accurate records
• Maintain demographic information for donors and related parties as necessary
• Support Annual Fund & Stewardship Manager in maintaining data integrity through accurate entry, periodic assessments, etc.

Special Events Lead

• Maintain a portfolio of special events as the primary logistics liaison and provide pre-event and event day coordination and support
• Support the Senior Director of Development on special event committees, including Golf Outing and BASH, prepare materials, maintain agendas, attend meetings, and complete accurate and timely minutes.
• Partner with Development and Communications teams to generate event collateral; including invitations, sponsorship materials, online information, event signage, donor recognition, etc.
• Support the Senior Director of Development to secure event sponsors, including generating prospect lists, serving as a resource for prospects and sponsors, executing stewardship plans, etc.

Support Overall Fundraising Efforts

• Support the Senior Director of Development in coordinating the Advancement Committee, including preparing materials, attending meetings and writing accurate and timely minutes
• Serve as the primary liaison for all in kind donations, coordinating with other Inglis departments as needed to assess need, donor communication, delivery/pick-up and gift acknowledgment
• Conduct prospect and donor research for the individual giving team and provide additional support as needed
• Support the Director of Institutional Giving on research for grant opportunities
• Monitor and answer various phone lines for the department and serve as a point of reference for incoming inquiries. 

Coordinate Donor Engagement Online

• Serve as the primary resource to integrate online Development strategies with the donor database, Raiser’s Edge
• Participate in the communication strategy development process and enhance its efforts through donor engagement online, including email, website content and social media. Efforts should support the broader messaging strategies of the Development and Marketing & Communications teams 
• Support the Annual Fund and Stewardship Manager on online social media strategies and actively partner with the PR & Communications Team 
• Accurately track online engagement efforts and responses to inform future strategies
• Serve as the primary point person for the online Tribute Pages, including daily monitoring, approvals, responding to constituent inquiries, etc
• Ensure that Development website content is accurate and up-to-date. Ensure quality of webpages by copyediting and proofreading to ensure consistent style and brand

Coordinate the Department Budget & Bills

• Coordinate all aspects of bill paying for the department, working with each member of the department, the Business Office, and other departments 
• Track expenses and maintain the budget for the department
• Reconcile expenses monthly with each member of the department and the Business Office
• Reconcile income monthly with the business office and internal fundraising reports
• Work directly with the Senior Director of Development on drafting department budgets
• Maintain all records and files pertaining to expenses

Other Support Services

• Assist in coordinating mailings for the department, including generating mailing lists, formatting, mail merges and printing
• Maintain thorough records on projects
• Manage all online accounts and subscriptions for publications and professional memberships
• Maintain staff meeting agendas, track and document progress, and help to coordinate next steps
• Coordinate internal and external meetings, including maintaining the agenda, supporting documentation, room reservations, parking requests, catering, etc.
• Track and place orders for office supplies 
• Provide other assistance as necessary

ROLE SPECIFIC COMPETENCIES

Customer Service – Listens actively and asks appropriate questions to accurately understand customer needs. Looks for opportunities to develop constructive working relationships with others characterized by a high level of professionalism, acceptance, cooperation, and mutual respect. Continually seeks to improve customer service, perception, and satisfaction.  

Effective Written and Verbal Communication Skills - Demonstrates an ability to speak well and represent Inglis and the department in a positive and professional manner. Conveys ideas and facts using language the audience will best understand. Practices active listening and asks questions in ways that enhance the clarity, quality, and reliability of information. Produces articulate and professional correspondence free of grammatical and spelling errors.

Active Collaboration - Builds partnerships and works collaboratively with others across the organization to achieve shared objectives.  Represents own interests while being fair to others and their areas.  Partners with others to get work done.  Credits others for their contribution and accomplishments.  Gains trust and support of others.  Serves as a key resource for the department and colleagues.

Teamwork - Creates a positive and motivating working environment. Promotes cooperation and commitment within a team to achieve goals and deliverables. Value’s other team member’s contributions and time. Takes personal responsibility for the quality and timeliness of work. Adheres to the department policies, schedules, and procedures. Demonstrates the Inglis code of conduct and LIST ONE values.

Adaptability - Demonstrates flexibility in the face of change, projects a positive demeanor and shows the ability to manage conflicting priorities without the loss of composure.

Organization - Determines the appropriate allocation of time for daily work and projects. Effectively manages the workspace (i.e. keeps a clean and organized office, appropriately handles all paperwork, maintains control over the physical environment, etc.). Balances conflicting priorities in order to manage workflow to ensure the completion of essential projects and to meet critical deadlines.

Computer/Technical Skills: Displays proficiency using standard office equipment such as a computer, fax, photocopier, scanner, etc. Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills.

ABOUT INGLIS…

Inglis' Mission is to enable people with disabilities — and those who care for them — to achieve their goals and live life to the fullest Inglis House is a specialized, skilled nursing, long-term care community based in Philadelphia, PA.  Founded in 1877, Inglis is a Person-Centered Care community specializing in services to non-geriatric adults with severe neurodegenerative physical disabilities resulting in paraplegia and quadriplegia.  Inglis’ Person-Centered Care vision is to strive every day to create a homelike environment where residents and staff work together with autonomy and a deep sense of community. The 252 residents — all wheelchair users — range in age from 20 to 90 (average age 54) and their primary diagnoses a range of neurological and musculoskeletal disorders such as multiple sclerosis (fully 43% of the current Inglis House population), cerebral palsy, and spinal cord injury.   Along with providing medical and personal care, a key aspect of the mission of serving younger adults is recognizing they typically have a wider range of needs than a geriatric nursing home resident. Younger adults, whether congenitally disabled or disabled later in life, struggle to achieve goals that give a sense of autonomy, mastery and creativity.  Inglis House provides a range of medical, personal and enrichment services that enable residents to live life to the fullest. Inglis House is recognized as a “Center of Excellence in Long-term Care” by the National Multiple Sclerosis Society for its excellent clinical care and quality of life programs for people with physical disabilities — one of only 10 organizations in the country to receive this important designation.  Inglis is one of eight residential facilities throughout the United States that offers such highly specialized, long-term care for people with physical disabilities.     Inglis Community Based Services supports more than 800 people living independently in the community through resources including: accessible housing, care management (helping people navigate the health care system), a day program, Adapted Technology training and community employment.    Inglis is the largest provider of affordable accessible housing in the Greater Philadelphia region with more than 300 accessible, affordable apartment homes for people with disabilities, including 80 new units just opened at Inglis Gardens at Belmont Pennypack Crossing, developed with Conifer, opening this summer in the Northeast as our next housing site with more in development.

Inglis welcomes great people without regard to disability, race, religion, age, gender, sexual orientation, national origin, military service, marital status, or any other characteristics, as protected by law.  We encourage all Protected Veterans and the long-term unemployed to apply.  Please send resume and cover letter to be considered for this position. All resumes and cover letters may be submitted to Inglis, Attn: Daniell White, Human Resources, 2600 Belmont Avenue, Philadelphia, PA 19131 or via email to Daniell.White@inglis.org   EOE, M/F/D/V