Early Head Start Family Services Support Coordinator

Atlanta, Georgia
Feb 08, 2019
Mar 10, 2019
Focus Areas
Human Services
Position Type
Full Time
Degree Level

It is the policy of Quality Care for Children that all employees shall receive an equal employment opportunity without regards to race, color, religion, veteran status, sex, national origin, age, marital status or disability in employment.

Job Title: Early Head Start Family Services Support Coordinator

Department: Child Care Resource and Referral

Salary:  Based on experience – Salaried, Exempt

Position Summary: The Early Head Start Child Care Partnership Family Support Manager will provide coordination and direction for all the centers in the area of family engagement. He/she will oversee successful implementation of the Head Start Parent Family & Community Engagement Framework (PFCE). He/She will work as a member of the EHS-CCP in a cross-discipline approach to assure that all children and their families receive high quality comprehensive services, which meet their needs.

Specific Responsibilities:

  1. Create a positive, welcoming climate within the center and classrooms.
  2. Engage families in mutually respectful goal-oriented partnerships to promote parent-child relationships.
  3. Respect and respond appropriately to the culture, language, values, and family structures of each family served.
  4. Support and provide technical assistance to the Family Support Specialists in centers.
  5. Ensure the implementation of the Head Start Parent Family & Community Engagement Framework (PFCE)
  6. Conducts data review meetings with Family Support Coordinators/Managers and develop plans for data use. 
  7. Analyze family outcomes data and prepares reports.
  8. Monitors that families receive mandated orientations/trainings.
  9. Coordinate the Circle of Security implementation for the EHS-CCP.
  10. Assist in the coordination of the Fatherhood initiative.
  11. Facilitate networks and group activities that support families’ strengths, interests, and needs.
  12. Support families in using community resources that enhance family well-being and children’s learning and development.
  13. Act as a member of the EHS-CCP team so that family service activities are coordinated and integrated throughout the program.
  14. Collect and analyze data/information to find new solutions to challenges as part of ongoing monitoring in order to continuously improve services.
  15. Provide regular reporting to administrative personnel and staff to ensure the program compliance with all regulations.
  16. Build relationships with agencies and organizations in the community that are potential resources for families.
  17. Work with the EHS-CCP team and the center management team to respond effectively to the needs of children and families
  18. Facilitate communication between families and other agencies/individuals working with children.
  19. Support and advocate for families through the referral process and help them understand their rights, responsibilities, and expectations.
  20. Promote parent leadership by actively including parents in planning and implementing activities.
  21. Promote parent leadership by encouraging them to participate in the Parent Leadership Organizations and Policy Council.
  22. Involve mothers and fathers in advocacy actions each month such as voting, acting on current issues, and knowing the elected name of their elected officials and how to contact them.
  23. Maintain appropriate confidentiality in all matters regarding the children and families served.
  24. Monitor attendance and follow the proper procedures for documenting in the data system and following up with families.
  25. Monitor home visits and monthly family goals follow up.
  26. Monitor that all family documentation is uploaded and family notes included in Child Plus.
  27. Monitor on an ongoing basis child/family files to ensure that all information is up-to-date.
  28. Participate as an active and responsible member of the center management team.
  29. Work closely with the ERSEA Specialist to recruit eligible children for selection and enrollment.
  30. Accept other duties as assigned.


  • Bachelor’s degree in family and consumer science.
  • Minimum of four years of experience in an early childhood setting with experience working with families.
  • Experience working with a Head Start or Early Head Start program preferred.
  • Excellent communication skills
  • Proven ability to develop collaborative partnerships and work on a team.
  • Must have knowledge and experience in areas that include theories and principles of child development.
  • Have an understanding and knowledge of the Child Care standards, Head Start Program Performance Standards and regulations, and components of a high quality early learning environment.
  • Knowledge of community-based social service organizations and agencies
  • Ability to interact effectively with Family Child Care providers and Center staff, parents, children, and the public in a multi-ethnic environment
  • Must be comfortable working with diverse ethnic, racial, and religious backgrounds of the communities and must be able to effectively communicate with children and families of the community.
  • Work with families of children- ages birth to three years old.
  • Demonstrated track of record working and supporting the needs of low-income families and young children.
  • Possess a valid Georgia Driver’s License and have access to an insured motor vehicle.
  • Must be able to lift 25 pounds and sit on the floor and interact with children.
  • Training education or experience may be substituted for certain minimum qualifications.

TO APPLY: Please e-mail your resume and a 1-page cover letter to HR@qccga.org (list EHS Family Services Support Coordinator in the e-mail’s subject line). Please include your name when titling e-mail attachments.

This position is subject to close at any time once a satisfactory applicant pool has been identified. No phone calls please.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. Selected applicants will be contacted for next steps in the selection process. Applicants who are not selected may not be notified.

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