Specialist II - Outreach and Case Management roles
- Experience Level
The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize chronically homeless individuals and to help establish care for chronic conditions and find permanent housing. All SFHOT positions are contingent upon funding.
The Specialist II is a team member on care management or outreach services based on program needs and assignments.
SFHOT relies on Specialist IIs to serve as leaders and assist with daily operations on their assigned teams.
SFHOT operates 365 days a year, 24 hours a day, 7 days per week. Work schedules are on shifts set by Management.
1. Conduct outreach throughout the Central City and outlying neighborhoods, administering initial screening tools and document concerns and disabilities regarding lack of housing, financial support, medical, mental health, and substance use.
2. Check the welfare of all encountered individuals lying on the street, documenting all encounters, and providing hope, encouragement, supportive therapeutic counseling, crisis intervention, and vocational counseling to clients in need.
3. Respond promptly to requests from city agencies (the Mayor’s Office, Board of Supervisors, SFPD, SFFD,) and merchants, community groups, and citizens to help individuals found at-risk in the streets.
4. Assume lead on complex client cases, including targeted outreach to High Users of Multiple Systems (HUMS), and provide assistance and guidance to team members, as a Team Lead, based on area of expertise; refer clients to care management or EMS-6.
5. Demonstrate positive, constructive leadership skills to staff while assisting Supervisor with day to day operations as needed.
6. Serve as a leader and liaison between the professional staff and community. Maintain professional and positive relationships with other service providers, community groups, and the neighborhood. May represent the SF Homeless Outreach Team on Task Forces, Workgroups, during District Supervisor meetings, or with other neighborhood groups.
7. Work as members of, or in close collaboration with, the Street Medicine Team, working with medical staff to engage homeless individuals. Functions may include collection of basic personal and demographic data, registration in electronic systems, pick-up and delivery of supplies and equipment, including pharmaceutical supplies, laboratory tests and mail, taking vital signs, processing medical charts and folders-- both electronic and paper, and assisting with health education and instruction in preventative health issues following established protocols.
8. Work as members of, or in close collaboration with, the Care Management Team, to establish and maintain a minimum caseload of 20 clients that present with more complex medical and/or behavioral issues and regularly follow their care from initial care plans through referrals and linkages and into permanent housing. Develop engagement strategies and match new clients to the appropriate care management staff.
9. Additional duties may be performed by those with special certifications and licenses such as, phlebotomy, therapeutic and diagnostic injections (under appropriate supervision), basic wound care and dressing changes, accompanying clients to specialist consultations.
10. Become an advocate as appropriate for scarce resources that help stabilize clients..
11. Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.
12. Use web-based technologies for information look up and entering notes in a timely manner.
13. Maintain daily logs of client contacts and dispositions using available technology.
14. Document clinical progress and Treatment/Coordinated Care Plans in an electronic health record in a format that can be used to bill for services provided.
15. Assist with orientation and training of new staff and interns.
16. Manage stress and self-care effectively.
17. Use company provided vehicles to transport and visit clients in an appropriate and professional manner. Maintain a clean driving record.
18. Adhere to the Code of Conduct and established policies and procedures.
19. Attend training and meetings as required.
20. Other duties as assigned.
1. Education and Experience:
o MA/MS degree from an accredited 4-year College or University in Social Work, Psychology, Counseling, or a related field plus intern and 1 year prior experience working with homeless, behavioral health or medically complex populations; OR
o BA/BS degree from an accredited 4-year College or University in Social Work, Psychology, Counseling, or a related field plus intern and 1 year prior experience with homeless, behavioral health or medically complex populations; OR
o Completion of an EMT-B (Emergency Technician/ Basic) or EMT-P (Emergency Technician/ Paramedic) Training Program; OR
o Completion of a U.S. Military Corpsman Training Program or Possession or be licensed/qualify for licensing as a Psychiatric Technician with 3 years direct experience working in a professional capacity with homeless, behavioral health or medically complex populations; OR
o AA/AS degree in Human Services, Psychology, Counseling or a related field plus 5 years direct experience working in a professional capacity with homeless or behavioral health or medically complex populations; OR
o Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) plus 5 years direct experience working in a professional capacity with homeless or behavioral health or medically complex populations.
2. Valid California driver’s license and no history of major moving violations, including DUIs, during the past 5 years.
3. Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, substance abuse, and HIV/AIDS.
4. Ability to work well with diverse staff, stigmatized communities, and clientele including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in San Francisco.
5. Ability to work successfully both independently and cooperatively.
6. Ability to speak, read and write clearly in English.
7. Professional level competency using Internet, email, and Microsoft Word computer applications.
8. Ability to use computers/internet to look up information and enter relevant notes.
9. CPR and first aid certification within 90 days of hire.
1. Bilingual, bicultural competency.
2. Previous experience or training in street outreach and case management.
3. Knowledge of San Francisco neighborhoods and community resources.
4. Knowledge of the San Francisco Health Provider network.
5. Prior experience with documentation and billing procedures.
1. Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout an 8 hour work shift.
2. Ability to use a computer, phone or office equipment for extended periods of time.
3. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
4. Must be able to lift a minimum of 35 lbs.
5. With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.
Travel outside to various locations and on occasion, general office setting, indoors temperature controlled
All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.
PHFE is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Please apply at the following URL: https://recruiting2.ultipro.com/PUB1001PUBH/OpportunityCreate?opportunityId=fa70f337-5aab-41c1-9c2d-31e758387608